{"id":2,"date":"2024-08-07T13:35:37","date_gmt":"2024-08-07T13:35:37","guid":{"rendered":"https:\/\/nikitina.fi\/?page_id=2"},"modified":"2025-03-19T10:57:32","modified_gmt":"2025-03-19T07:57:32","slug":"sample-page","status":"publish","type":"page","link":"https:\/\/nikitina.fi\/","title":{"rendered":"Sample Page"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2\" class=\"elementor elementor-2\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b66ecf e-flex e-con-boxed e-con e-parent\" data-id=\"6b66ecf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e4a171 elementor-widget elementor-widget-menu-anchor\" data-id=\"0e4a171\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"start\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7480dbc e-flex e-con-boxed e-con e-child\" data-id=\"7480dbc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:20,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-286b797 e-con-full e-flex e-con e-child\" data-id=\"286b797\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0578f0 elementor-flip-box--effect-fade elementor-widget__width-initial elementor-widget elementor-widget-flip-box\" data-id=\"d0578f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<a class=\"elementor-flip-box__layer elementor-flip-box__back\" href=\"#start\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24b0a58 e-con-full e-flex e-con e-child\" data-id=\"24b0a58\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b08314 e-con-full e-flex e-con e-child\" data-id=\"4b08314\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fb45a5 elementor-align-justify elementor-widget__width-initial elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"0fb45a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:33,&quot;sticky_offset_mobile&quot;:31,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#con\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\ud83d\udcdd<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a39ab7f e-flex e-con-boxed e-con e-parent\" data-id=\"a39ab7f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d751f6 elementor-flip-box--effect-fade elementor-widget__width-initial elementor-widget elementor-widget-flip-box\" data-id=\"0d751f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc42a83 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"bc42a83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hi! My name is Kate. I do\u2028UX\/UI design, service design \u2028and process automatisation. <br \/><br \/>Welcome to my portfolio!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4106c76 e-con-full e-flex e-con e-child\" data-id=\"4106c76\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85534c3 elementor-align-justify elementor-widget__width-initial elementor-mobile-align-right elementor-widget elementor-widget-button\" data-id=\"85534c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:33,&quot;sticky_offset_mobile&quot;:31,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#pro\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Projects<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcd5f72 elementor-align-justify elementor-widget__width-initial elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"bcd5f72\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:33,&quot;sticky_offset_mobile&quot;:31,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#cv\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CV<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5147853 e-transform elementor-hidden-mobile elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5147853\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:139,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:29,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:102,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"#pro\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96677b2 e-flex e-con-boxed e-con e-parent\" data-id=\"96677b2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-095a4bf elementor-widget elementor-widget-menu-anchor\" data-id=\"095a4bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"pro\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79e75df e-grid e-con-boxed e-con e-parent\" data-id=\"79e75df\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f06816 elementor-flip-box--effect-fade elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-flip-box\" data-id=\"4f06816\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"q11\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<a class=\"elementor-flip-box__layer elementor-flip-box__back\" href=\"#1\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tAutomating Processes for Financial team \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e4bb57 elementor-flip-box--effect-fade elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-flip-box\" data-id=\"3e4bb57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<a class=\"elementor-flip-box__layer elementor-flip-box__back\" href=\"#2\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tDesigning Service Search for Seniors\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b95dde4 elementor-flip-box--effect-fade elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-flip-box\" data-id=\"b95dde4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<a class=\"elementor-flip-box__layer elementor-flip-box__back\" href=\"#3\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tLaunching Digital Service for Refugees\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8833e elementor-flip-box--effect-fade elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-flip-box\" data-id=\"0a8833e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<a class=\"elementor-flip-box__layer elementor-flip-box__back\" href=\"#4\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tRedesigning Whitness Experience in Courts\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdf0b55 elementor-flip-box--effect-fade elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-flip-box\" data-id=\"bdf0b55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<a class=\"elementor-flip-box__layer elementor-flip-box__back\" href=\"#5\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tResearch: Alcohol & Partying in Pandemic\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e07bcf elementor-flip-box--effect-fade elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-flip-box\" data-id=\"4e07bcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<a class=\"elementor-flip-box__layer elementor-flip-box__back\" href=\"#6\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tAdopting Circlular Business Model\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6337234 e-flex e-con-boxed e-con e-parent\" data-id=\"6337234\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07e65f7 elementor-widget elementor-widget-menu-anchor\" data-id=\"07e65f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"1\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8de0023 elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"8de0023\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Financial Administration  automation Project<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5318217 elementor-hidden-mobile elementor-widget elementor-widget-jet-carousel\" data-id=\"5318217\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;}\" data-widget_type=\"jet-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-carousel jet-elements\"><div class=\"jet-carousel-wrap\">\n\t<div class=\"jet-carousel\" data-slider_options=\"{&quot;autoplaySpeed&quot;:500,&quot;autoplay&quot;:false,&quot;infinite&quot;:true,&quot;centerMode&quot;:false,&quot;centerPadding&quot;:&quot;50px&quot;,&quot;pauseOnHover&quot;:false,&quot;speed&quot;:1000,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;variableWidth&quot;:false,&quot;prevArrow&quot;:&quot;.jet-carousel__prev-arrow-5318217&quot;,&quot;nextArrow&quot;:&quot;.jet-carousel__next-arrow-5318217&quot;,&quot;rtl&quot;:false,&quot;fractionNav&quot;:false,&quot;fade&quot;:false}\" dir=\"ltr\">\n\t<div class=\"elementor-slick-slider\">\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"158\" class=\"elementor elementor-158\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e4c40e1 e-flex e-con-boxed e-con e-parent\" data-id=\"7e4c40e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4a45c046 e-con-full e-flex e-con e-child\" data-id=\"4a45c046\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-5162bddf e-con-full e-flex e-con e-child\" data-id=\"5162bddf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a58569f elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"a58569f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Financial Administration automation Project<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1704800c elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"1704800c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project1cover.webp\" class=\"attachment-large size-large wp-image-604\" alt=\"Automations project cover\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project1cover.webp 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project1cover-300x300.webp 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project1cover-150x150.webp 150w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project1cover-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bc7bf21 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"3bc7bf21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROJECT OVERVIEW<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f1d0915 e-con-full e-flex e-con e-child\" data-id=\"1f1d0915\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d4fa5f1 elementor-widget elementor-widget-text-editor\" data-id=\"2d4fa5f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Challenge<\/b><span style=\"font-weight: 400;\">: The financial administration team is burdened with many repetitive tasks, with much time spent on copy-pasting that could be better used for more challenging activities, such as process development.<\/span><\/p><p><b>Solution<\/b><span style=\"font-weight: 400;\">: Most of the team\u2019s processes have been documented and optimized. Tasks that could be automated have been automated using RPA and VBA code. (Ongoing)<\/span><\/p><p><b>My role<\/b><span style=\"font-weight: 400;\">: The whole cycle of the project: planning, organising, implementing, testing<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-183467d9 e-con-full e-flex e-con e-child\" data-id=\"183467d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27994f17 elementor-widget elementor-widget-image\" data-id=\"27994f17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"152\" height=\"37\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo.png\" class=\"attachment-large size-large wp-image-113\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo.png 152w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo-150x37.png 150w\" sizes=\"(max-width: 152px) 100vw, 152px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-174ab34c e-con-full elementor-hidden-desktop elementor-hidden-tablet e-flex e-con e-child\" data-id=\"174ab34c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24578174 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"24578174\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Data Gathering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e6d91be elementor-widget elementor-widget-text-editor\" data-id=\"3e6d91be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data was collected by reviewing old instructions, interviewing colleagues, and observing their work.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The collected data was organised into a visually clear format to identify flaws and development opportunities.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The financial team was involved throughout the entire process.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05ab60b elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"05ab60b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Data Analysis and Final Product:\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73af828 elementor-widget elementor-widget-text-editor\" data-id=\"73af828\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data analysis involved reviewing the visualised data and brainstorming ideas for optimising and automating processes.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Technical possibilities within budget, such as MS PowerAutomate and other solutions, were explored.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2b9d4f elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"f2b9d4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Data Gathering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc33ecb elementor-widget elementor-widget-text-editor\" data-id=\"bc33ecb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Existing automation\u0441 are being tested 1-2 times before being released to the team.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Most automations are currently in development.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32d7cca4 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"32d7cca4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c28268b elementor-widget elementor-widget-text-editor\" data-id=\"6c28268b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We calculated the time saved by already created automations, which generally save 10-30 minutes of manual work per task. Currently, 10 tasks that are done once a month have been automated.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28511b6f elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"28511b6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Further work:\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3402e63e elementor-widget elementor-widget-text-editor\" data-id=\"3402e63e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The project is still ongoing. After completion, the automation team could start working on automations for other teams within Luona.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Most of the automations created are RPA. The next step for existing automations is to move them to the cloud for more advanced automation and reduced maintenance needs.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"161\" class=\"elementor elementor-161\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50ccc778 e-flex e-con-boxed e-con e-parent\" data-id=\"50ccc778\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-61e52482 e-con-full e-flex e-con e-child\" data-id=\"61e52482\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-2ed1ff9e e-con-full e-flex e-con e-child\" data-id=\"2ed1ff9e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-13b61dbd e-con-full e-flex e-con e-child\" data-id=\"13b61dbd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5091789 elementor-widget elementor-widget-heading\" data-id=\"5091789\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Data Gathering<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6063c06 elementor-widget elementor-widget-text-editor\" data-id=\"6063c06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data was collected by reviewing old instructions, interviewing colleagues, and observing their work.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The collected data was organised into a visually clear format to identify flaws and development opportunities.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The financial team was involved throughout the entire process.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51d2f52c e-con-full e-flex e-con e-child\" data-id=\"51d2f52c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7655283 elementor-widget elementor-widget-heading\" data-id=\"7655283\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Data Analysis and Final Product<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-771bf07d elementor-widget elementor-widget-text-editor\" data-id=\"771bf07d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data analysis involved reviewing the visualised data and brainstorming ideas for optimising and automating processes.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Technical possibilities within budget, such as MS PowerAutomate and other solutions, were explored.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f094bc3 e-con-full e-flex e-con e-child\" data-id=\"1f094bc3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4b065b elementor-widget elementor-widget-heading\" data-id=\"b4b065b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Testing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aaad715 elementor-widget elementor-widget-text-editor\" data-id=\"6aaad715\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Existing automation\u0441 are being tested 1-2 times before being released to the team.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Most automations are currently in development.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-559ceffa e-con-full e-flex e-con e-child\" data-id=\"559ceffa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78d798e0 elementor-widget elementor-widget-heading\" data-id=\"78d798e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PROCESS<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"164\" class=\"elementor elementor-164\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c1b312e e-flex e-con-boxed e-con e-parent\" data-id=\"7c1b312e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5d4e9734 e-con-full e-flex e-con e-child\" data-id=\"5d4e9734\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-64e6479c e-con-full e-flex e-con e-child\" data-id=\"64e6479c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a361e1e elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"a361e1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"519\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Automaatio_screenshot.png\" class=\"attachment-large size-large wp-image-592\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Automaatio_screenshot.png 880w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Automaatio_screenshot-300x195.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Automaatio_screenshot-768x498.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Example of PowerAutomate subflow<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1340c219 e-con-full e-flex e-con e-child\" data-id=\"1340c219\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d126aa9 elementor-widget elementor-widget-heading\" data-id=\"6d126aa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Results:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3036575 elementor-widget elementor-widget-text-editor\" data-id=\"3036575\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We calculated the time saved by already created automations, which generally save 10-30 minutes of manual work per task. Currently, 10 tasks that are done once a month have been automated.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"167\" class=\"elementor elementor-167\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cc73de9 e-flex e-con-boxed e-con e-parent\" data-id=\"1cc73de9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-66730b2 e-con-full e-flex e-con e-child\" data-id=\"66730b2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-4dc0f81b e-con-full e-flex e-con e-child\" data-id=\"4dc0f81b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-47015287 e-con-full e-flex e-con e-child\" data-id=\"47015287\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fc25595 elementor-widget elementor-widget-heading\" data-id=\"2fc25595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Further Work<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b0ae58a elementor-widget elementor-widget-text-editor\" data-id=\"4b0ae58a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The project is still ongoing. After completion, the automation team could start working on automations for other teams within Luona.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Most of the automations created are RPA. The next step for existing automations is to move them to the cloud for more advanced automation and reduced maintenance needs.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e9418b2 e-con-full e-flex e-con e-child\" data-id=\"7e9418b2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e14babe elementor-widget elementor-widget-image\" data-id=\"e14babe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"434\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Automaatio-prosessi-1024x555.png\" class=\"attachment-large size-large wp-image-611\" alt=\"Automation prosess\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Automaatio-prosessi-1024x555.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Automaatio-prosessi-300x162.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Automaatio-prosessi-768x416.png 768w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Automaatio-prosessi.png 1237w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Automation prosess example<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n<\/div><div class=\"jet-carousel__prev-arrow-5318217 jet-arrow prev-arrow\"><i aria-hidden=\"true\" class=\"fas fa-angle-left\"><\/i><\/div><div class=\"jet-carousel__next-arrow-5318217 jet-arrow next-arrow\"><i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i><\/div><\/div>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-114bae9 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-jet-carousel\" data-id=\"114bae9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;}\" data-widget_type=\"jet-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-carousel jet-elements\"><div class=\"jet-carousel-wrap\">\n\t<div class=\"jet-carousel\" data-slider_options=\"{&quot;autoplaySpeed&quot;:500,&quot;autoplay&quot;:false,&quot;infinite&quot;:true,&quot;centerMode&quot;:false,&quot;centerPadding&quot;:&quot;50px&quot;,&quot;pauseOnHover&quot;:false,&quot;speed&quot;:1000,&quot;arrows&quot;:false,&quot;dots&quot;:false,&quot;variableWidth&quot;:false,&quot;prevArrow&quot;:&quot;.jet-carousel__prev-arrow-114bae9&quot;,&quot;nextArrow&quot;:&quot;.jet-carousel__next-arrow-114bae9&quot;,&quot;rtl&quot;:false,&quot;fractionNav&quot;:false,&quot;fade&quot;:false}\" dir=\"ltr\">\n\t<div class=\"elementor-slick-slider\">\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"158\" class=\"elementor elementor-158\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e4c40e1 e-flex e-con-boxed e-con e-parent\" data-id=\"7e4c40e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4a45c046 e-con-full e-flex e-con e-child\" data-id=\"4a45c046\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-5162bddf e-con-full e-flex e-con e-child\" data-id=\"5162bddf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a58569f elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"a58569f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Financial Administration automation Project<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1704800c elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"1704800c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project1cover.webp\" class=\"attachment-large size-large wp-image-604\" alt=\"Automations project cover\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project1cover.webp 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project1cover-300x300.webp 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project1cover-150x150.webp 150w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project1cover-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bc7bf21 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"3bc7bf21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROJECT OVERVIEW<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f1d0915 e-con-full e-flex e-con e-child\" data-id=\"1f1d0915\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d4fa5f1 elementor-widget elementor-widget-text-editor\" data-id=\"2d4fa5f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Challenge<\/b><span style=\"font-weight: 400;\">: The financial administration team is burdened with many repetitive tasks, with much time spent on copy-pasting that could be better used for more challenging activities, such as process development.<\/span><\/p><p><b>Solution<\/b><span style=\"font-weight: 400;\">: Most of the team\u2019s processes have been documented and optimized. Tasks that could be automated have been automated using RPA and VBA code. (Ongoing)<\/span><\/p><p><b>My role<\/b><span style=\"font-weight: 400;\">: The whole cycle of the project: planning, organising, implementing, testing<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-183467d9 e-con-full e-flex e-con e-child\" data-id=\"183467d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27994f17 elementor-widget elementor-widget-image\" data-id=\"27994f17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"152\" height=\"37\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo.png\" class=\"attachment-large size-large wp-image-113\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo.png 152w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo-150x37.png 150w\" sizes=\"(max-width: 152px) 100vw, 152px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-174ab34c e-con-full elementor-hidden-desktop elementor-hidden-tablet e-flex e-con e-child\" data-id=\"174ab34c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24578174 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"24578174\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Data Gathering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e6d91be elementor-widget elementor-widget-text-editor\" data-id=\"3e6d91be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data was collected by reviewing old instructions, interviewing colleagues, and observing their work.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The collected data was organised into a visually clear format to identify flaws and development opportunities.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The financial team was involved throughout the entire process.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05ab60b elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"05ab60b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Data Analysis and Final Product:\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73af828 elementor-widget elementor-widget-text-editor\" data-id=\"73af828\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data analysis involved reviewing the visualised data and brainstorming ideas for optimising and automating processes.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Technical possibilities within budget, such as MS PowerAutomate and other solutions, were explored.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2b9d4f elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"f2b9d4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Data Gathering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc33ecb elementor-widget elementor-widget-text-editor\" data-id=\"bc33ecb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Existing automation\u0441 are being tested 1-2 times before being released to the team.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Most automations are currently in development.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32d7cca4 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"32d7cca4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c28268b elementor-widget elementor-widget-text-editor\" data-id=\"6c28268b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We calculated the time saved by already created automations, which generally save 10-30 minutes of manual work per task. Currently, 10 tasks that are done once a month have been automated.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28511b6f elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"28511b6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Further work:\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3402e63e elementor-widget elementor-widget-text-editor\" data-id=\"3402e63e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The project is still ongoing. After completion, the automation team could start working on automations for other teams within Luona.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Most of the automations created are RPA. The next step for existing automations is to move them to the cloud for more advanced automation and reduced maintenance needs.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-077c859 e-flex e-con-boxed e-con e-parent\" data-id=\"077c859\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79f8994 elementor-widget elementor-widget-menu-anchor\" data-id=\"79f8994\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"2\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9227004 elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"9227004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Designing service search for seniors<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a2e5b6 elementor-hidden-mobile elementor-widget elementor-widget-jet-carousel\" data-id=\"0a2e5b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;}\" data-widget_type=\"jet-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-carousel jet-elements\"><div class=\"jet-carousel-wrap\">\n\t<div class=\"jet-carousel\" data-slider_options=\"{&quot;autoplaySpeed&quot;:500,&quot;autoplay&quot;:false,&quot;infinite&quot;:true,&quot;centerMode&quot;:false,&quot;centerPadding&quot;:&quot;50px&quot;,&quot;pauseOnHover&quot;:false,&quot;speed&quot;:1000,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;variableWidth&quot;:false,&quot;prevArrow&quot;:&quot;.jet-carousel__prev-arrow-0a2e5b6&quot;,&quot;nextArrow&quot;:&quot;.jet-carousel__next-arrow-0a2e5b6&quot;,&quot;rtl&quot;:false,&quot;fractionNav&quot;:false,&quot;fade&quot;:false}\" dir=\"ltr\">\n\t<div class=\"elementor-slick-slider\">\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"179\" class=\"elementor elementor-179\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5577f4db e-flex e-con-boxed e-con e-parent\" data-id=\"5577f4db\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3e1c6bd8 e-con-full e-flex e-con e-child\" data-id=\"3e1c6bd8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-34a2defd e-con-full e-flex e-con e-child\" data-id=\"34a2defd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c9ffcc3 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"6c9ffcc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service search for Well-being services counties<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e543d2d elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"6e543d2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Palveluhaku.png\" class=\"attachment-large size-large wp-image-614\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Palveluhaku.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Palveluhaku-300x300.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Palveluhaku-150x150.png 150w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Palveluhaku-768x768.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6830588c elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"6830588c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROJECT OVERVIEW<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-360604d6 e-con-full e-flex e-con e-child\" data-id=\"360604d6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78884e68 elementor-widget elementor-widget-text-editor\" data-id=\"78884e68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Challenge<\/b><span style=\"font-weight: 400;\">: To create a service search for senior users of P\u00e4ij\u00e4t-H\u00e4me area as a part of Elderly services (Ik\u00e4\u00e4ntyneiden palvelut).&nbsp;<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Customers now have access to user-friendly simple service search to find services in the ares: cleaning, pharmacy, etc.<\/span><\/p>\n<p><b>My role<\/b><span style=\"font-weight: 400;\">: Service designer, UX-\/UI-designer. Design of Operator side (back office of the service). Customer research, Figma-proto and testing<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54a1d025 e-con-full e-flex e-con e-child\" data-id=\"54a1d025\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20505525 elementor-widget elementor-widget-image\" data-id=\"20505525\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"152\" height=\"37\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo.png\" class=\"attachment-large size-large wp-image-113\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo.png 152w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo-150x37.png 150w\" sizes=\"(max-width: 152px) 100vw, 152px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57a84027 elementor-widget elementor-widget-image\" data-id=\"57a84027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/elementor\/thumbs\/Ikaantyneiden-palveluneuvonta-logo-r31hww4btbj82wzn4u122xreurj6gh6rs25b1bbmbg.png\" title=\"Ik\u00e4\u00e4ntyneiden palveluneuvonta logo\" alt=\"Ik\u00e4\u00e4ntyneiden palveluneuvonta logo\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cb3994d e-con-full elementor-hidden-desktop elementor-hidden-tablet e-flex e-con e-child\" data-id=\"4cb3994d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44b6f165 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"44b6f165\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROCESS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33da9971 elementor-widget elementor-widget-text-editor\" data-id=\"33da9971\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The project has started in October 2022 and has switched to maintaining phase at the end of 2023.The project had had its challenges and is complex.<\/span><\/p><p>\u00a0<\/p><p><b>Development:\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">We have conducted two research studies, in addition to numerous interviews with customers and colleagues, to understand their needs and improve the application. The application has been continuously improved, including the following enhancements:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Expanded language support to six languages.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Added functionalities such as messaging, file sharing, group conversations, and video call booking.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transitioned from direct specialist calls to a self-service chatbot, enhancing contact efficiency.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Addressed and resolved small daily technical issues.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Branding and visual appearance of DigiVOK: presentation, videos, brochures<br \/><br \/><\/span><\/li><\/ul><p><b>Final Product<\/b><span style=\"font-weight: 400;\">: The existing service was launched after one year of continuous testing, including a complete switch to new, more agile software at one point.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-483a78f9 elementor-widget elementor-widget-image\" data-id=\"483a78f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"700\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-1024x896.png\" class=\"attachment-large size-large wp-image-114\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-1024x896.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-300x263.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-768x672.png 768w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-1536x1344.png 1536w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-2048x1793.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-580470fd elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"580470fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-684ae923 elementor-widget elementor-widget-text-editor\" data-id=\"684ae923\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Link to the service: <\/span><a href=\"https:\/\/luona.fi\/digivok\/\"><span style=\"font-weight: 400;\">https:\/\/luona.fi\/digivok\/<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For the first year (Oct 2022- Oct 2023) customers have contacted us through DigiVOK 2985 times and 68% of the contacts\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ace8051 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"4ace8051\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Read more<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-493a6394 elementor-widget elementor-widget-text-editor\" data-id=\"493a6394\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">DigiVOK \u2013 Uusi aikakausi digitaalisissa vastaanottopalveluissa (link: <a href=\"https:\/\/luona.fi\/digivok-uusi-aikakausi-digitaalisissa-vastaanottopalveluissa\/\">https:\/\/luona.fi\/digivok-uusi-aikakausi-digitaalisissa-vastaanottopalveluissa\/<\/a>)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Digitaalinen vastaanotto tuo palvelut l\u00e4helle asiakasta (link: <a href=\"https:\/\/luona.fi\/digitaalinen-vastaanotto-tuo-palvelut-lahelle-asiakasta-palvelussa-huomioidaan-myos-asiakastarpeet\/\">https:\/\/luona.fi\/digitaalinen-vastaanotto-tuo-palvelut-lahelle-asiakasta-palvelussa-huomioidaan-myos-asiakastarpeet\/<\/a>)<\/span><\/span><p>\u00a0<\/p><\/li><\/ul><p><b>Further work<\/b><span style=\"font-weight: 400;\">:<\/span><\/p><p><span style=\"font-weight: 400;\">The project is now in the maintenance phase. Future growth could be achieved by expanding the service nationally within reception centres. Additionally, developing the service internally with more advanced functionality, such as holding mandatory information sessions and providing a portal for customers to access all documents, messages, and information regarding their relationship with the reception centre, is also a consideration.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"182\" class=\"elementor elementor-182\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a0e29b5 e-flex e-con-boxed e-con e-parent\" data-id=\"2a0e29b5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-168575a3 e-con-full e-flex e-con e-child\" data-id=\"168575a3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-13655ae0 e-con-full e-flex e-con e-child\" data-id=\"13655ae0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-6fde3c5a e-con-full e-flex e-con e-child\" data-id=\"6fde3c5a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b445610 elementor-widget elementor-widget-heading\" data-id=\"2b445610\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Data Gathering<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-459b4a1d elementor-widget elementor-widget-text-editor\" data-id=\"459b4a1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data was collected by recruiting and interviewing senior users of the previous version of Service Search<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Also observations of staff operatingin the &#8220;back office&#8221; part of the application were made<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In addition, 3 interactive workshops were help in order to place th painpoints and find solutions<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e14a583 e-con-full e-flex e-con e-child\" data-id=\"5e14a583\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-387bae2d elementor-widget elementor-widget-heading\" data-id=\"387bae2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Data Analysis and Final Product<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ca66e58 elementor-widget elementor-widget-text-editor\" data-id=\"7ca66e58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data analysis involved reviewing the visualised data of interviws, observations and workshops<\/span><\/li><li aria-level=\"1\">At the same time, Figma prototype has been developed in order to reflect all the changes in agile way for being visually clear for the team<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2bb38889 e-con-full e-flex e-con e-child\" data-id=\"2bb38889\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-334038b1 elementor-widget elementor-widget-heading\" data-id=\"334038b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Testing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50a69491 elementor-widget elementor-widget-text-editor\" data-id=\"50a69491\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\">Prototype has been tested before moving to production.\u00a0<\/li><li aria-level=\"1\">Ready product has been improved before releasing<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2bfa3de5 e-con-full e-flex e-con e-child\" data-id=\"2bfa3de5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f5f9693 elementor-widget elementor-widget-heading\" data-id=\"1f5f9693\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PROCESS<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"184\" class=\"elementor elementor-184\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-242382e6 e-flex e-con-boxed e-con e-parent\" data-id=\"242382e6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3c58869f e-con-full e-flex e-con e-child\" data-id=\"3c58869f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-612e541d e-con-full e-flex e-con e-child\" data-id=\"612e541d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-55c2b9f9 e-con-full e-flex e-con e-child\" data-id=\"55c2b9f9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-324eee95 elementor-widget elementor-widget-heading\" data-id=\"324eee95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Results:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b9b6a86 elementor-widget elementor-widget-text-editor\" data-id=\"7b9b6a86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Link to the service: <a href=\"https:\/\/bravedooy.outsystemsenterprise.com\/ikaantyneidenpalveluhaku\/\">Ik\u00e4\u00e4ntyneiden palveluhaku<\/a><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">However, my role and footprint is mostly seen in designing the back office, the operational part of the service:<a href=\"https:\/\/www.figma.com\/proto\/ROHG60iOlZMb1Exkp6MfBQ\/Palveluhaku?node-id=42-360&amp;p=f&amp;t=vuR2ZgBhfQ3MOja5-1&amp;scaling=scale-down&amp;content-scaling=fixed&amp;page-id=0%3A1&amp;starting-point-node-id=42%3A360&amp;show-proto-sidebar=1\"> take a look at the prototype<\/a>!<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62d8c207 e-con-full e-flex e-con e-child\" data-id=\"62d8c207\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a39796 elementor-widget elementor-widget-image\" data-id=\"4a39796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Palveluhaku-screenshot-1024x512.png\" class=\"attachment-large size-large wp-image-747\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Palveluhaku-screenshot-1024x512.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Palveluhaku-screenshot-300x150.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Palveluhaku-screenshot-768x384.png 768w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Palveluhaku-screenshot.png 1341w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"186\" class=\"elementor elementor-186\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76acb7de e-flex e-con-boxed e-con e-parent\" data-id=\"76acb7de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1f4a7282 e-con-full e-flex e-con e-child\" data-id=\"1f4a7282\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-27bed0d2 e-con-full e-flex e-con e-child\" data-id=\"27bed0d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-3de8e229 e-con-full e-flex e-con e-child\" data-id=\"3de8e229\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72772bbc elementor-widget elementor-widget-heading\" data-id=\"72772bbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Read more:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61cd6d58 elementor-widget elementor-widget-text-editor\" data-id=\"61cd6d58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Luonan Palveluhaku (link: https:\/\/luona.fi\/palvelu\/luonan-palveluhaku\/)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Digitaalinen vastaanotto tuo palvelut l\u00e4helle asiakasta (link: <a href=\"https:\/\/luona.fi\/digitaalinen-vastaanotto-tuo-palvelut-lahelle-asiakasta-palvelussa-huomioidaan-myos-asiakastarpeet\/\">https:\/\/luona.fi\/digitaalinen-vastaanotto-tuo-palvelut-lahelle-asiakasta-palvelussa-huomioidaan-myos-asiakastarpeet\/<\/a>)<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f9f71cd e-con-full e-flex e-con e-child\" data-id=\"4f9f71cd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n<\/div><div class=\"jet-carousel__prev-arrow-0a2e5b6 jet-arrow prev-arrow\"><i aria-hidden=\"true\" class=\"fas fa-angle-left\"><\/i><\/div><div class=\"jet-carousel__next-arrow-0a2e5b6 jet-arrow next-arrow\"><i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i><\/div><\/div>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f537bdf elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-jet-carousel\" data-id=\"f537bdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;}\" data-widget_type=\"jet-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-carousel jet-elements\"><div class=\"jet-carousel-wrap\">\n\t<div class=\"jet-carousel\" data-slider_options=\"{&quot;autoplaySpeed&quot;:500,&quot;autoplay&quot;:false,&quot;infinite&quot;:true,&quot;centerMode&quot;:false,&quot;centerPadding&quot;:&quot;50px&quot;,&quot;pauseOnHover&quot;:false,&quot;speed&quot;:1000,&quot;arrows&quot;:false,&quot;dots&quot;:false,&quot;variableWidth&quot;:false,&quot;prevArrow&quot;:&quot;.jet-carousel__prev-arrow-f537bdf&quot;,&quot;nextArrow&quot;:&quot;.jet-carousel__next-arrow-f537bdf&quot;,&quot;rtl&quot;:false,&quot;fractionNav&quot;:false,&quot;fade&quot;:false}\" dir=\"ltr\">\n\t<div class=\"elementor-slick-slider\">\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"179\" class=\"elementor elementor-179\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5577f4db e-flex e-con-boxed e-con e-parent\" data-id=\"5577f4db\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3e1c6bd8 e-con-full e-flex e-con e-child\" data-id=\"3e1c6bd8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-34a2defd e-con-full e-flex e-con e-child\" data-id=\"34a2defd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c9ffcc3 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"6c9ffcc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service search for Well-being services counties<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e543d2d elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"6e543d2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Palveluhaku.png\" class=\"attachment-large size-large wp-image-614\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Palveluhaku.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Palveluhaku-300x300.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Palveluhaku-150x150.png 150w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Palveluhaku-768x768.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6830588c elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"6830588c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROJECT OVERVIEW<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-360604d6 e-con-full e-flex e-con e-child\" data-id=\"360604d6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78884e68 elementor-widget elementor-widget-text-editor\" data-id=\"78884e68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Challenge<\/b><span style=\"font-weight: 400;\">: To create a service search for senior users of P\u00e4ij\u00e4t-H\u00e4me area as a part of Elderly services (Ik\u00e4\u00e4ntyneiden palvelut).&nbsp;<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Customers now have access to user-friendly simple service search to find services in the ares: cleaning, pharmacy, etc.<\/span><\/p>\n<p><b>My role<\/b><span style=\"font-weight: 400;\">: Service designer, UX-\/UI-designer. Design of Operator side (back office of the service). Customer research, Figma-proto and testing<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54a1d025 e-con-full e-flex e-con e-child\" data-id=\"54a1d025\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20505525 elementor-widget elementor-widget-image\" data-id=\"20505525\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"152\" height=\"37\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo.png\" class=\"attachment-large size-large wp-image-113\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo.png 152w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo-150x37.png 150w\" sizes=\"(max-width: 152px) 100vw, 152px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57a84027 elementor-widget elementor-widget-image\" data-id=\"57a84027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/elementor\/thumbs\/Ikaantyneiden-palveluneuvonta-logo-r31hww4btbj82wzn4u122xreurj6gh6rs25b1bbmbg.png\" title=\"Ik\u00e4\u00e4ntyneiden palveluneuvonta logo\" alt=\"Ik\u00e4\u00e4ntyneiden palveluneuvonta logo\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cb3994d e-con-full elementor-hidden-desktop elementor-hidden-tablet e-flex e-con e-child\" data-id=\"4cb3994d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44b6f165 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"44b6f165\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROCESS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33da9971 elementor-widget elementor-widget-text-editor\" data-id=\"33da9971\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The project has started in October 2022 and has switched to maintaining phase at the end of 2023.The project had had its challenges and is complex.<\/span><\/p><p>\u00a0<\/p><p><b>Development:\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">We have conducted two research studies, in addition to numerous interviews with customers and colleagues, to understand their needs and improve the application. The application has been continuously improved, including the following enhancements:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Expanded language support to six languages.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Added functionalities such as messaging, file sharing, group conversations, and video call booking.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transitioned from direct specialist calls to a self-service chatbot, enhancing contact efficiency.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Addressed and resolved small daily technical issues.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Branding and visual appearance of DigiVOK: presentation, videos, brochures<br \/><br \/><\/span><\/li><\/ul><p><b>Final Product<\/b><span style=\"font-weight: 400;\">: The existing service was launched after one year of continuous testing, including a complete switch to new, more agile software at one point.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-483a78f9 elementor-widget elementor-widget-image\" data-id=\"483a78f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"700\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-1024x896.png\" class=\"attachment-large size-large wp-image-114\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-1024x896.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-300x263.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-768x672.png 768w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-1536x1344.png 1536w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-2048x1793.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-580470fd elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"580470fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-684ae923 elementor-widget elementor-widget-text-editor\" data-id=\"684ae923\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Link to the service: <\/span><a href=\"https:\/\/luona.fi\/digivok\/\"><span style=\"font-weight: 400;\">https:\/\/luona.fi\/digivok\/<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For the first year (Oct 2022- Oct 2023) customers have contacted us through DigiVOK 2985 times and 68% of the contacts\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ace8051 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"4ace8051\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Read more<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-493a6394 elementor-widget elementor-widget-text-editor\" data-id=\"493a6394\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">DigiVOK \u2013 Uusi aikakausi digitaalisissa vastaanottopalveluissa (link: <a href=\"https:\/\/luona.fi\/digivok-uusi-aikakausi-digitaalisissa-vastaanottopalveluissa\/\">https:\/\/luona.fi\/digivok-uusi-aikakausi-digitaalisissa-vastaanottopalveluissa\/<\/a>)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Digitaalinen vastaanotto tuo palvelut l\u00e4helle asiakasta (link: <a href=\"https:\/\/luona.fi\/digitaalinen-vastaanotto-tuo-palvelut-lahelle-asiakasta-palvelussa-huomioidaan-myos-asiakastarpeet\/\">https:\/\/luona.fi\/digitaalinen-vastaanotto-tuo-palvelut-lahelle-asiakasta-palvelussa-huomioidaan-myos-asiakastarpeet\/<\/a>)<\/span><\/span><p>\u00a0<\/p><\/li><\/ul><p><b>Further work<\/b><span style=\"font-weight: 400;\">:<\/span><\/p><p><span style=\"font-weight: 400;\">The project is now in the maintenance phase. Future growth could be achieved by expanding the service nationally within reception centres. Additionally, developing the service internally with more advanced functionality, such as holding mandatory information sessions and providing a portal for customers to access all documents, messages, and information regarding their relationship with the reception centre, is also a consideration.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96fe3ea e-flex e-con-boxed e-con e-parent\" data-id=\"96fe3ea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e27047 elementor-widget elementor-widget-menu-anchor\" data-id=\"4e27047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"3\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5299e23 elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"5299e23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Digital Reception Service for Asylum Seekers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31f7f2d elementor-hidden-mobile elementor-widget elementor-widget-jet-carousel\" data-id=\"31f7f2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;}\" data-widget_type=\"jet-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-carousel jet-elements\"><div class=\"jet-carousel-wrap\">\n\t<div class=\"jet-carousel\" data-slider_options=\"{&quot;autoplaySpeed&quot;:500,&quot;autoplay&quot;:false,&quot;infinite&quot;:true,&quot;centerMode&quot;:false,&quot;centerPadding&quot;:&quot;50px&quot;,&quot;pauseOnHover&quot;:false,&quot;speed&quot;:1000,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;variableWidth&quot;:false,&quot;prevArrow&quot;:&quot;.jet-carousel__prev-arrow-31f7f2d&quot;,&quot;nextArrow&quot;:&quot;.jet-carousel__next-arrow-31f7f2d&quot;,&quot;rtl&quot;:false,&quot;fractionNav&quot;:false,&quot;fade&quot;:false}\" dir=\"ltr\">\n\t<div class=\"elementor-slick-slider\">\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"110\" class=\"elementor elementor-110\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd0631e e-flex e-con-boxed e-con e-parent\" data-id=\"dd0631e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6b1363a e-con-full e-flex e-con e-child\" data-id=\"6b1363a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-4596982 e-con-full e-flex e-con e-child\" data-id=\"4596982\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4e4d99 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"b4e4d99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Digital Reception Service for Asylum Seekers <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de968e1 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"de968e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/DigiVOK.png\" class=\"attachment-large size-large wp-image-630\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/DigiVOK.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/DigiVOK-300x300.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/DigiVOK-150x150.png 150w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/DigiVOK-768x768.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc1c7e5 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"cc1c7e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROJECT OVERVIEW<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32dd90b e-con-full e-flex e-con e-child\" data-id=\"32dd90b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ada6bb2 elementor-widget elementor-widget-text-editor\" data-id=\"ada6bb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Challenge<\/b><span style=\"font-weight: 400;\">: To create and maintain a user-friendly application to simplify the process of contacting reception centre for customers.&nbsp;<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Customers now have access to Digital Reception Service (DigiVOK). The service makes it possible to self-service, chat and have online video appointments (with interpreters connected to the call). The service is available in 6 languages.<\/span><\/p>\n<p><b>My role<\/b><span style=\"font-weight: 400;\">: Service designer, graphic design, animations, landing page, conducting research, creating tutorials (video- and live), developing services together with software engineers&nbsp;<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4fb617 e-con-full e-flex e-con e-child\" data-id=\"e4fb617\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2fe20c elementor-widget elementor-widget-image\" data-id=\"c2fe20c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"152\" height=\"37\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo.png\" class=\"attachment-large size-large wp-image-113\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo.png 152w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo-150x37.png 150w\" sizes=\"(max-width: 152px) 100vw, 152px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c0e20f elementor-widget elementor-widget-image\" data-id=\"3c0e20f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"122\" height=\"59\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/image-13.png\" class=\"attachment-large size-large wp-image-112\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac45b25 elementor-widget elementor-widget-image\" data-id=\"ac45b25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"177\" height=\"62\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/image-11.png\" class=\"attachment-large size-large wp-image-111\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b4942c e-con-full elementor-hidden-desktop elementor-hidden-tablet e-flex e-con e-child\" data-id=\"8b4942c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97fc6a2 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"97fc6a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROCESS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a2efea elementor-widget elementor-widget-text-editor\" data-id=\"2a2efea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The project has started in October 2022 and has switched to maintaining phase at the end of 2023.The project had had its challenges and is complex.<\/span><\/p><p>\u00a0<\/p><p><b>Development:\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">We have conducted two research studies, in addition to numerous interviews with customers and colleagues, to understand their needs and improve the application. The application has been continuously improved, including the following enhancements:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Expanded language support to six languages.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Added functionalities such as messaging, file sharing, group conversations, and video call booking.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transitioned from direct specialist calls to a self-service chatbot, enhancing contact efficiency.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Addressed and resolved small daily technical issues.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Branding and visual appearance of DigiVOK: presentation, videos, brochures<br \/><br \/><\/span><\/li><\/ul><p><b>Final Product<\/b><span style=\"font-weight: 400;\">: The existing service was launched after one year of continuous testing, including a complete switch to new, more agile software at one point.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a58e35e elementor-widget elementor-widget-image\" data-id=\"a58e35e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"700\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-1024x896.png\" class=\"attachment-large size-large wp-image-114\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-1024x896.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-300x263.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-768x672.png 768w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-1536x1344.png 1536w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-2048x1793.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c406443 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"c406443\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf5ac91 elementor-widget elementor-widget-text-editor\" data-id=\"bf5ac91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Link to the service: <\/span><a href=\"https:\/\/luona.fi\/digivok\/\"><span style=\"font-weight: 400;\">https:\/\/luona.fi\/digivok\/<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For the first year (Oct 2022- Oct 2023) customers have contacted us through DigiVOK 2985 times and 68% of the contacts\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd882c0 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"bd882c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Read more<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f172468 elementor-widget elementor-widget-text-editor\" data-id=\"f172468\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">DigiVOK \u2013 Uusi aikakausi digitaalisissa vastaanottopalveluissa (link: <a href=\"https:\/\/luona.fi\/digivok-uusi-aikakausi-digitaalisissa-vastaanottopalveluissa\/\">https:\/\/luona.fi\/digivok-uusi-aikakausi-digitaalisissa-vastaanottopalveluissa\/<\/a>)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Digitaalinen vastaanotto tuo palvelut l\u00e4helle asiakasta (link: <a href=\"https:\/\/luona.fi\/digitaalinen-vastaanotto-tuo-palvelut-lahelle-asiakasta-palvelussa-huomioidaan-myos-asiakastarpeet\/\">https:\/\/luona.fi\/digitaalinen-vastaanotto-tuo-palvelut-lahelle-asiakasta-palvelussa-huomioidaan-myos-asiakastarpeet\/<\/a>)<\/span><\/span><p>\u00a0<\/p><\/li><\/ul><p><b>Further work<\/b><span style=\"font-weight: 400;\">:<\/span><\/p><p><span style=\"font-weight: 400;\">The project is now in the maintenance phase. Future growth could be achieved by expanding the service nationally within reception centres. Additionally, developing the service internally with more advanced functionality, such as holding mandatory information sessions and providing a portal for customers to access all documents, messages, and information regarding their relationship with the reception centre, is also a consideration.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"117\" class=\"elementor elementor-117\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15ec9912 e-flex e-con-boxed e-con e-parent\" data-id=\"15ec9912\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-56c9c52 e-con-full e-flex e-con e-child\" data-id=\"56c9c52\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-cf76017 e-con-full e-flex e-con e-child\" data-id=\"cf76017\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-82da15e e-con-full e-flex e-con e-child\" data-id=\"82da15e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21bb222 elementor-widget elementor-widget-text-editor\" data-id=\"21bb222\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The project has started in October 2022 and has switched to maintaining phase at the end of 2023.The project had had its challenges and is complex.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ed0d0f e-con-full e-flex e-con e-child\" data-id=\"1ed0d0f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-facb610 elementor-widget elementor-widget-heading\" data-id=\"facb610\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Development<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbf1fd3 elementor-widget elementor-widget-text-editor\" data-id=\"bbf1fd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Expanded language support to six languages.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Added functionalities such as messaging, file sharing, group conversations, and video call booking.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transitioned from direct specialist calls to a self-service chatbot, enhancing contact efficiency.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Addressed and resolved small daily technical issues.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Branding and visual appearance of DigiVOK: presentation, videos, brochures<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc7361e e-con-full e-flex e-con e-child\" data-id=\"cc7361e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfa0f34 elementor-widget elementor-widget-text-editor\" data-id=\"dfa0f34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Final Product<\/b><span style=\"font-weight: 400;\">: The existing service was launched after one year of continuous testing, including a complete switch to new, more agile software at one point.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d38948 e-con-full e-flex e-con e-child\" data-id=\"3d38948\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-752dd9f elementor-widget elementor-widget-heading\" data-id=\"752dd9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PROCESS<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"120\" class=\"elementor elementor-120\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-395dedd4 e-flex e-con-boxed e-con e-parent\" data-id=\"395dedd4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-29373d13 e-con-full e-flex e-con e-child\" data-id=\"29373d13\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-609b1f09 e-con-full e-flex e-con e-child\" data-id=\"609b1f09\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-2ea2b2b e-con-full e-flex e-con e-child\" data-id=\"2ea2b2b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a26197 elementor-widget elementor-widget-heading\" data-id=\"5a26197\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Results:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-415a8b37 elementor-widget elementor-widget-text-editor\" data-id=\"415a8b37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Link to the service: <\/span><a href=\"https:\/\/luona.fi\/digivok\/\"><span style=\"font-weight: 400;\">https:\/\/luona.fi\/digivok\/<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For the first year (Oct 2022- Oct 2023) customers have contacted us through DigiVOK 2985 times and 68% of the contacts<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42cf43db e-con-full e-flex e-con e-child\" data-id=\"42cf43db\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49c8d79 elementor-widget elementor-widget-image\" data-id=\"49c8d79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"700\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-1024x896.png\" class=\"attachment-large size-large wp-image-114\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-1024x896.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-300x263.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-768x672.png 768w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-1536x1344.png 1536w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-2048x1793.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"128\" class=\"elementor elementor-128\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16050a62 e-flex e-con-boxed e-con e-parent\" data-id=\"16050a62\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4c65b180 e-con-full e-flex e-con e-child\" data-id=\"4c65b180\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-21b2d3a4 e-con-full e-flex e-con e-child\" data-id=\"21b2d3a4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-32fd9782 e-con-full e-flex e-con e-child\" data-id=\"32fd9782\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23a2a4 elementor-widget elementor-widget-heading\" data-id=\"23a2a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Read more:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-848b2ad elementor-widget elementor-widget-text-editor\" data-id=\"848b2ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">DigiVOK \u2013 Uusi aikakausi digitaalisissa vastaanottopalveluissa (link: <a href=\"https:\/\/luona.fi\/digivok-uusi-aikakausi-digitaalisissa-vastaanottopalveluissa\/\">https:\/\/luona.fi\/digivok-uusi-aikakausi-digitaalisissa-vastaanottopalveluissa\/<\/a>)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Digitaalinen vastaanotto tuo palvelut l\u00e4helle asiakasta (link: <a href=\"https:\/\/luona.fi\/digitaalinen-vastaanotto-tuo-palvelut-lahelle-asiakasta-palvelussa-huomioidaan-myos-asiakastarpeet\/\">https:\/\/luona.fi\/digitaalinen-vastaanotto-tuo-palvelut-lahelle-asiakasta-palvelussa-huomioidaan-myos-asiakastarpeet\/<\/a>)<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a243657 e-con-full e-flex e-con e-child\" data-id=\"1a243657\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-945f700 elementor-widget elementor-widget-heading\" data-id=\"945f700\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Further work<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3628494 elementor-widget elementor-widget-text-editor\" data-id=\"3628494\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The project is now in the maintenance phase. Future growth could be achieved by expanding the service nationally within reception centres. Additionally, developing the service internally with more advanced functionality, such as holding mandatory information sessions and providing a portal for customers to access all documents, messages, and information regarding their relationship with the reception centre, is also a consideration.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n<\/div><div class=\"jet-carousel__prev-arrow-31f7f2d jet-arrow prev-arrow\"><i aria-hidden=\"true\" class=\"fas fa-angle-left\"><\/i><\/div><div class=\"jet-carousel__next-arrow-31f7f2d jet-arrow next-arrow\"><i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i><\/div><\/div>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f5748a elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-jet-carousel\" data-id=\"5f5748a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;}\" data-widget_type=\"jet-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-carousel jet-elements\"><div class=\"jet-carousel-wrap\">\n\t<div class=\"jet-carousel\" data-slider_options=\"{&quot;autoplaySpeed&quot;:500,&quot;autoplay&quot;:false,&quot;infinite&quot;:true,&quot;centerMode&quot;:false,&quot;centerPadding&quot;:&quot;50px&quot;,&quot;pauseOnHover&quot;:false,&quot;speed&quot;:1000,&quot;arrows&quot;:false,&quot;dots&quot;:false,&quot;variableWidth&quot;:false,&quot;prevArrow&quot;:&quot;.jet-carousel__prev-arrow-5f5748a&quot;,&quot;nextArrow&quot;:&quot;.jet-carousel__next-arrow-5f5748a&quot;,&quot;rtl&quot;:false,&quot;fractionNav&quot;:false,&quot;fade&quot;:false}\" dir=\"ltr\">\n\t<div class=\"elementor-slick-slider\">\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"110\" class=\"elementor elementor-110\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd0631e e-flex e-con-boxed e-con e-parent\" data-id=\"dd0631e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6b1363a e-con-full e-flex e-con e-child\" data-id=\"6b1363a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-4596982 e-con-full e-flex e-con e-child\" data-id=\"4596982\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4e4d99 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"b4e4d99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Digital Reception Service for Asylum Seekers <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de968e1 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"de968e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/DigiVOK.png\" class=\"attachment-large size-large wp-image-630\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/DigiVOK.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/DigiVOK-300x300.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/DigiVOK-150x150.png 150w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/DigiVOK-768x768.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc1c7e5 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"cc1c7e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROJECT OVERVIEW<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32dd90b e-con-full e-flex e-con e-child\" data-id=\"32dd90b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ada6bb2 elementor-widget elementor-widget-text-editor\" data-id=\"ada6bb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Challenge<\/b><span style=\"font-weight: 400;\">: To create and maintain a user-friendly application to simplify the process of contacting reception centre for customers.&nbsp;<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Customers now have access to Digital Reception Service (DigiVOK). The service makes it possible to self-service, chat and have online video appointments (with interpreters connected to the call). The service is available in 6 languages.<\/span><\/p>\n<p><b>My role<\/b><span style=\"font-weight: 400;\">: Service designer, graphic design, animations, landing page, conducting research, creating tutorials (video- and live), developing services together with software engineers&nbsp;<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4fb617 e-con-full e-flex e-con e-child\" data-id=\"e4fb617\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2fe20c elementor-widget elementor-widget-image\" data-id=\"c2fe20c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"152\" height=\"37\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo.png\" class=\"attachment-large size-large wp-image-113\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo.png 152w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo-150x37.png 150w\" sizes=\"(max-width: 152px) 100vw, 152px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c0e20f elementor-widget elementor-widget-image\" data-id=\"3c0e20f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"122\" height=\"59\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/image-13.png\" class=\"attachment-large size-large wp-image-112\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac45b25 elementor-widget elementor-widget-image\" data-id=\"ac45b25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"177\" height=\"62\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/image-11.png\" class=\"attachment-large size-large wp-image-111\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b4942c e-con-full elementor-hidden-desktop elementor-hidden-tablet e-flex e-con e-child\" data-id=\"8b4942c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97fc6a2 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"97fc6a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROCESS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a2efea elementor-widget elementor-widget-text-editor\" data-id=\"2a2efea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The project has started in October 2022 and has switched to maintaining phase at the end of 2023.The project had had its challenges and is complex.<\/span><\/p><p>\u00a0<\/p><p><b>Development:\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">We have conducted two research studies, in addition to numerous interviews with customers and colleagues, to understand their needs and improve the application. The application has been continuously improved, including the following enhancements:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Expanded language support to six languages.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Added functionalities such as messaging, file sharing, group conversations, and video call booking.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transitioned from direct specialist calls to a self-service chatbot, enhancing contact efficiency.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Addressed and resolved small daily technical issues.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Branding and visual appearance of DigiVOK: presentation, videos, brochures<br \/><br \/><\/span><\/li><\/ul><p><b>Final Product<\/b><span style=\"font-weight: 400;\">: The existing service was launched after one year of continuous testing, including a complete switch to new, more agile software at one point.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a58e35e elementor-widget elementor-widget-image\" data-id=\"a58e35e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"700\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-1024x896.png\" class=\"attachment-large size-large wp-image-114\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-1024x896.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-300x263.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-768x672.png 768w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-1536x1344.png 1536w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project2-page3-newesite-2048x1793.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c406443 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"c406443\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf5ac91 elementor-widget elementor-widget-text-editor\" data-id=\"bf5ac91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Link to the service: <\/span><a href=\"https:\/\/luona.fi\/digivok\/\"><span style=\"font-weight: 400;\">https:\/\/luona.fi\/digivok\/<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For the first year (Oct 2022- Oct 2023) customers have contacted us through DigiVOK 2985 times and 68% of the contacts\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd882c0 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"bd882c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Read more<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f172468 elementor-widget elementor-widget-text-editor\" data-id=\"f172468\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">DigiVOK \u2013 Uusi aikakausi digitaalisissa vastaanottopalveluissa (link: <a href=\"https:\/\/luona.fi\/digivok-uusi-aikakausi-digitaalisissa-vastaanottopalveluissa\/\">https:\/\/luona.fi\/digivok-uusi-aikakausi-digitaalisissa-vastaanottopalveluissa\/<\/a>)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Digitaalinen vastaanotto tuo palvelut l\u00e4helle asiakasta (link: <a href=\"https:\/\/luona.fi\/digitaalinen-vastaanotto-tuo-palvelut-lahelle-asiakasta-palvelussa-huomioidaan-myos-asiakastarpeet\/\">https:\/\/luona.fi\/digitaalinen-vastaanotto-tuo-palvelut-lahelle-asiakasta-palvelussa-huomioidaan-myos-asiakastarpeet\/<\/a>)<\/span><\/span><p>\u00a0<\/p><\/li><\/ul><p><b>Further work<\/b><span style=\"font-weight: 400;\">:<\/span><\/p><p><span style=\"font-weight: 400;\">The project is now in the maintenance phase. Future growth could be achieved by expanding the service nationally within reception centres. Additionally, developing the service internally with more advanced functionality, such as holding mandatory information sessions and providing a portal for customers to access all documents, messages, and information regarding their relationship with the reception centre, is also a consideration.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-724397b e-flex e-con-boxed e-con e-parent\" data-id=\"724397b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24a40bc elementor-widget elementor-widget-menu-anchor\" data-id=\"24a40bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"4\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c06d7f elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"1c06d7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Designing Witness Experience in Finnish Courts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f847f9f elementor-hidden-mobile elementor-widget elementor-widget-jet-carousel\" data-id=\"f847f9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;}\" data-widget_type=\"jet-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-carousel jet-elements\"><div class=\"jet-carousel-wrap\">\n\t<div class=\"jet-carousel\" data-slider_options=\"{&quot;autoplaySpeed&quot;:500,&quot;autoplay&quot;:false,&quot;infinite&quot;:true,&quot;centerMode&quot;:false,&quot;centerPadding&quot;:&quot;50px&quot;,&quot;pauseOnHover&quot;:false,&quot;speed&quot;:1000,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;variableWidth&quot;:false,&quot;prevArrow&quot;:&quot;.jet-carousel__prev-arrow-f847f9f&quot;,&quot;nextArrow&quot;:&quot;.jet-carousel__next-arrow-f847f9f&quot;,&quot;rtl&quot;:false,&quot;fractionNav&quot;:false,&quot;fade&quot;:false}\" dir=\"ltr\">\n\t<div class=\"elementor-slick-slider\">\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"194\" class=\"elementor elementor-194\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-161b9331 e-flex e-con-boxed e-con e-parent\" data-id=\"161b9331\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1d92457c e-con-full e-flex e-con e-child\" data-id=\"1d92457c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-332047e7 e-con-full e-flex e-con e-child\" data-id=\"332047e7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a5e9e71 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"6a5e9e71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Designing Witness Experience in Finnish Courts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78d7c559 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"78d7c559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"232\" height=\"232\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/2.png\" class=\"attachment-large size-large wp-image-53\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/2.png 232w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/2-150x150.png 150w\" sizes=\"(max-width: 232px) 100vw, 232px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6890d017 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"6890d017\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROJECT OVERVIEW<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64f40030 e-con-full e-flex e-con e-child\" data-id=\"64f40030\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c3f3a31 elementor-widget elementor-widget-text-editor\" data-id=\"5c3f3a31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Challenge<\/b><span style=\"font-weight: 400;\">: Being a witness in court is frustrating for regular citizens, especially foreigners.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Solution<\/b><span style=\"font-weight: 400;\">: Step-by-step visual guide through the process of witnessing, including printed brochure and animation.<\/span><\/p><p><b>My role<\/b><span style=\"font-weight: 400;\">: Research, interviews, organising workshops, creating final animation and final video<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27d32bd2 e-con-full e-flex e-con e-child\" data-id=\"27d32bd2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cadfa07 elementor-widget elementor-widget-image\" data-id=\"4cadfa07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"152\" height=\"37\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo.png\" class=\"attachment-large size-large wp-image-113\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo.png 152w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo-150x37.png 150w\" sizes=\"(max-width: 152px) 100vw, 152px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-666c8d9a elementor-widget elementor-widget-image\" data-id=\"666c8d9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"122\" height=\"59\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/image-13.png\" class=\"attachment-large size-large wp-image-112\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30b9117e elementor-widget elementor-widget-image\" data-id=\"30b9117e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"177\" height=\"62\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/image-11.png\" class=\"attachment-large size-large wp-image-111\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1fbf4384 e-con-full elementor-hidden-desktop elementor-hidden-tablet e-flex e-con e-child\" data-id=\"1fbf4384\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e31e436 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"4e31e436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROCESS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-284a543 elementor-widget elementor-widget-text-editor\" data-id=\"284a543\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Data gathering:<\/b><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collected insights through participation and interviews.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conducted a workshop with court professionals for their input.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Used visualised journey maps to identify critical issues.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Brainstormed ideas for improvements.<\/span><\/li><\/ul><p>\u00a0<\/p><p><b>Data Analysis and Final Product:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Analysed witness data and found pain points in the witness journey.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Created a six-stop witness journey card to be included to witness invitation letter<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Produced an informative video for step-by-step guidance and translations.<br \/><br \/><\/span><\/li><\/ul><p><b>Testing<\/b><span style=\"font-weight: 400;\">:<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Formulated hypotheses and criteria for testing and gathered feedback from court professionals and witnesses.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Witness journey card received positive reviews.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Video adopted by the Finnish National Court administration based on its effectiveness.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e568580 elementor-widget elementor-widget-image\" data-id=\"7e568580\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"463\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-1024x593.png\" class=\"attachment-large size-large wp-image-195\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-1024x593.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-300x174.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-768x445.png 768w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-1536x890.png 1536w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-2048x1186.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32e0dbe6 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"32e0dbe6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba36728 elementor-widget elementor-widget-video\" data-id=\"ba36728\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=mFO1R2nm8ic&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c4103ad elementor-widget elementor-widget-text-editor\" data-id=\"5c4103ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Project in media<\/b><\/p><p><span style=\"font-weight: 400;\">Our partners in design from Tuomioistuinvirasto have invited us to celebrate the video launch<\/span><\/p><p><a href=\"https:\/\/www.laurea.fi\/en\/current-topics\/news\/the-student-team-produced-an-instructional-video-for-national-courts-administration-for-witnesses-in-court\/\"><span style=\"font-weight: 400;\">Link to Laurea News<\/span><\/a><\/p><p>\u00a0<\/p><p><b>Further work:<\/b><\/p><p><span style=\"font-weight: 400;\">Tero Jyrh\u00e4m\u00e4 has continued to work on the topic resulting in the podcast and completed Master\u2019s thesis \u201cWitness experience in Finnish Court\u201d\u00a0 (<\/span><a href=\"https:\/\/www.theseus.fi\/handle\/10024\/804436\"><span style=\"font-weight: 400;\">Link<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa38f0e elementor-widget elementor-widget-image\" data-id=\"aa38f0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"566\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-1024x725.png\" class=\"attachment-large size-large wp-image-204\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-1024x725.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-300x212.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-768x544.png 768w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-1536x1088.png 1536w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-2048x1450.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"197\" class=\"elementor elementor-197\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bf5a2e9 e-flex e-con-boxed e-con e-parent\" data-id=\"6bf5a2e9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1f97b77e e-con-full e-flex e-con e-child\" data-id=\"1f97b77e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-525d120c e-con-full e-flex e-con e-child\" data-id=\"525d120c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-6aff5152 e-con-full e-flex e-con e-child\" data-id=\"6aff5152\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29ae3f43 elementor-widget elementor-widget-heading\" data-id=\"29ae3f43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Data Gathering<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-112f332 elementor-widget elementor-widget-text-editor\" data-id=\"112f332\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collected insights through participation and interviews.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conducted a workshop with court professionals for their input.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Used visualised journey maps to identify critical issues.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Brainstormed ideas for improvements.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b78bed4 e-con-full e-flex e-con e-child\" data-id=\"6b78bed4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7de8e6 elementor-widget elementor-widget-heading\" data-id=\"d7de8e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Data Analysis and Final Product<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64c521cd elementor-widget elementor-widget-text-editor\" data-id=\"64c521cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Analysed witness data and found pain points in the witness journey.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Created a six-stop witness journey card to be included to witness invitation letter<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Produced an informative video for step-by-step guidance and translations.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f51a823 e-con-full e-flex e-con e-child\" data-id=\"2f51a823\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d38b102 elementor-widget elementor-widget-heading\" data-id=\"4d38b102\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Testing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bfd9042 elementor-widget elementor-widget-text-editor\" data-id=\"4bfd9042\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Formulated hypotheses and criteria for testing and gathered feedback from court professionals and witnesses.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Witness journey card received positive reviews.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Video adopted by the Finnish National Court administration based on its effectiveness.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82adf6e e-con-full e-flex e-con e-child\" data-id=\"82adf6e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42121bfc elementor-widget elementor-widget-heading\" data-id=\"42121bfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PROCESS<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"200\" class=\"elementor elementor-200\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b22dd3a e-flex e-con-boxed e-con e-parent\" data-id=\"3b22dd3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-648fefee e-con-full e-flex e-con e-child\" data-id=\"648fefee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-e14b4b7 e-con-full e-flex e-con e-child\" data-id=\"e14b4b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-15e58e8 e-con-full e-flex e-con e-child\" data-id=\"15e58e8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c533c0 elementor-widget elementor-widget-image\" data-id=\"5c533c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"463\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-1024x593.png\" class=\"attachment-large size-large wp-image-195\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-1024x593.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-300x174.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-768x445.png 768w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-1536x890.png 1536w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-2048x1186.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21adae0c e-con-full e-flex e-con e-child\" data-id=\"21adae0c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23b456c elementor-widget elementor-widget-video\" data-id=\"23b456c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=mFO1R2nm8ic&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"203\" class=\"elementor elementor-203\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36f4136d e-flex e-con-boxed e-con e-parent\" data-id=\"36f4136d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-68889b70 e-con-full e-flex e-con e-child\" data-id=\"68889b70\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-20c174c2 e-con-full e-flex e-con e-child\" data-id=\"20c174c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-144714e5 e-con-full e-flex e-con e-child\" data-id=\"144714e5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d6322b9 elementor-widget elementor-widget-heading\" data-id=\"7d6322b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Project in media\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63a88855 elementor-widget elementor-widget-text-editor\" data-id=\"63a88855\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Our partners in design from Tuomioistuinvirasto have invited us to celebrate the video launch<\/span><\/p><p><a href=\"https:\/\/www.laurea.fi\/en\/current-topics\/news\/the-student-team-produced-an-instructional-video-for-national-courts-administration-for-witnesses-in-court\/\"><span style=\"font-weight: 400;\">Link to Laurea News<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f437b52 elementor-widget elementor-widget-heading\" data-id=\"f437b52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Further work:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-821f70e elementor-widget elementor-widget-text-editor\" data-id=\"821f70e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Tero Jyrh\u00e4m\u00e4 has continued to work on the topic resulting in the podcast and completed Master\u2019s thesis \u201cWitness experience in Finnish Court\u201d\u00a0 (<\/span><a href=\"https:\/\/www.theseus.fi\/handle\/10024\/804436\"><span style=\"font-weight: 400;\">Link<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4dc1c27f e-con-full e-flex e-con e-child\" data-id=\"4dc1c27f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2bab9d elementor-widget elementor-widget-image\" data-id=\"c2bab9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"566\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-1024x725.png\" class=\"attachment-large size-large wp-image-204\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-1024x725.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-300x212.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-768x544.png 768w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-1536x1088.png 1536w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-2048x1450.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n<\/div><div class=\"jet-carousel__prev-arrow-f847f9f jet-arrow prev-arrow\"><i aria-hidden=\"true\" class=\"fas fa-angle-left\"><\/i><\/div><div class=\"jet-carousel__next-arrow-f847f9f jet-arrow next-arrow\"><i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i><\/div><\/div>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d31042 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-jet-carousel\" data-id=\"9d31042\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;}\" data-widget_type=\"jet-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-carousel jet-elements\"><div class=\"jet-carousel-wrap\">\n\t<div class=\"jet-carousel\" data-slider_options=\"{&quot;autoplaySpeed&quot;:500,&quot;autoplay&quot;:false,&quot;infinite&quot;:true,&quot;centerMode&quot;:false,&quot;centerPadding&quot;:&quot;50px&quot;,&quot;pauseOnHover&quot;:false,&quot;speed&quot;:1000,&quot;arrows&quot;:false,&quot;dots&quot;:false,&quot;variableWidth&quot;:false,&quot;prevArrow&quot;:&quot;.jet-carousel__prev-arrow-9d31042&quot;,&quot;nextArrow&quot;:&quot;.jet-carousel__next-arrow-9d31042&quot;,&quot;rtl&quot;:false,&quot;fractionNav&quot;:false,&quot;fade&quot;:false}\" dir=\"ltr\">\n\t<div class=\"elementor-slick-slider\">\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"194\" class=\"elementor elementor-194\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-161b9331 e-flex e-con-boxed e-con e-parent\" data-id=\"161b9331\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1d92457c e-con-full e-flex e-con e-child\" data-id=\"1d92457c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-332047e7 e-con-full e-flex e-con e-child\" data-id=\"332047e7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a5e9e71 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"6a5e9e71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Designing Witness Experience in Finnish Courts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78d7c559 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"78d7c559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"232\" height=\"232\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/2.png\" class=\"attachment-large size-large wp-image-53\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/2.png 232w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/2-150x150.png 150w\" sizes=\"(max-width: 232px) 100vw, 232px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6890d017 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"6890d017\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROJECT OVERVIEW<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64f40030 e-con-full e-flex e-con e-child\" data-id=\"64f40030\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c3f3a31 elementor-widget elementor-widget-text-editor\" data-id=\"5c3f3a31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Challenge<\/b><span style=\"font-weight: 400;\">: Being a witness in court is frustrating for regular citizens, especially foreigners.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Solution<\/b><span style=\"font-weight: 400;\">: Step-by-step visual guide through the process of witnessing, including printed brochure and animation.<\/span><\/p><p><b>My role<\/b><span style=\"font-weight: 400;\">: Research, interviews, organising workshops, creating final animation and final video<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27d32bd2 e-con-full e-flex e-con e-child\" data-id=\"27d32bd2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cadfa07 elementor-widget elementor-widget-image\" data-id=\"4cadfa07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"152\" height=\"37\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo.png\" class=\"attachment-large size-large wp-image-113\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo.png 152w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Luona-logo-150x37.png 150w\" sizes=\"(max-width: 152px) 100vw, 152px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-666c8d9a elementor-widget elementor-widget-image\" data-id=\"666c8d9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"122\" height=\"59\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/image-13.png\" class=\"attachment-large size-large wp-image-112\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30b9117e elementor-widget elementor-widget-image\" data-id=\"30b9117e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"177\" height=\"62\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/image-11.png\" class=\"attachment-large size-large wp-image-111\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1fbf4384 e-con-full elementor-hidden-desktop elementor-hidden-tablet e-flex e-con e-child\" data-id=\"1fbf4384\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e31e436 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"4e31e436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROCESS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-284a543 elementor-widget elementor-widget-text-editor\" data-id=\"284a543\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Data gathering:<\/b><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collected insights through participation and interviews.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conducted a workshop with court professionals for their input.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Used visualised journey maps to identify critical issues.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Brainstormed ideas for improvements.<\/span><\/li><\/ul><p>\u00a0<\/p><p><b>Data Analysis and Final Product:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Analysed witness data and found pain points in the witness journey.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Created a six-stop witness journey card to be included to witness invitation letter<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Produced an informative video for step-by-step guidance and translations.<br \/><br \/><\/span><\/li><\/ul><p><b>Testing<\/b><span style=\"font-weight: 400;\">:<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Formulated hypotheses and criteria for testing and gathered feedback from court professionals and witnesses.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Witness journey card received positive reviews.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Video adopted by the Finnish National Court administration based on its effectiveness.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e568580 elementor-widget elementor-widget-image\" data-id=\"7e568580\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"463\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-1024x593.png\" class=\"attachment-large size-large wp-image-195\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-1024x593.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-300x174.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-768x445.png 768w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-1536x890.png 1536w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page3-2048x1186.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32e0dbe6 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"32e0dbe6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba36728 elementor-widget elementor-widget-video\" data-id=\"ba36728\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=mFO1R2nm8ic&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c4103ad elementor-widget elementor-widget-text-editor\" data-id=\"5c4103ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Project in media<\/b><\/p><p><span style=\"font-weight: 400;\">Our partners in design from Tuomioistuinvirasto have invited us to celebrate the video launch<\/span><\/p><p><a href=\"https:\/\/www.laurea.fi\/en\/current-topics\/news\/the-student-team-produced-an-instructional-video-for-national-courts-administration-for-witnesses-in-court\/\"><span style=\"font-weight: 400;\">Link to Laurea News<\/span><\/a><\/p><p>\u00a0<\/p><p><b>Further work:<\/b><\/p><p><span style=\"font-weight: 400;\">Tero Jyrh\u00e4m\u00e4 has continued to work on the topic resulting in the podcast and completed Master\u2019s thesis \u201cWitness experience in Finnish Court\u201d\u00a0 (<\/span><a href=\"https:\/\/www.theseus.fi\/handle\/10024\/804436\"><span style=\"font-weight: 400;\">Link<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa38f0e elementor-widget elementor-widget-image\" data-id=\"aa38f0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"566\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-1024x725.png\" class=\"attachment-large size-large wp-image-204\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-1024x725.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-300x212.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-768x544.png 768w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-1536x1088.png 1536w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project4-page4-2048x1450.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ac3677 e-flex e-con-boxed e-con e-parent\" data-id=\"3ac3677\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c1b1ea elementor-widget elementor-widget-menu-anchor\" data-id=\"6c1b1ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"5\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc0a511 elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"bc0a511\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Alcohol Consumption and Partying During Pandemic<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e47713d elementor-hidden-mobile elementor-widget elementor-widget-jet-carousel\" data-id=\"e47713d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;}\" data-widget_type=\"jet-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-carousel jet-elements\"><div class=\"jet-carousel-wrap\">\n\t<div class=\"jet-carousel\" data-slider_options=\"{&quot;autoplaySpeed&quot;:500,&quot;autoplay&quot;:false,&quot;infinite&quot;:true,&quot;centerMode&quot;:false,&quot;centerPadding&quot;:&quot;50px&quot;,&quot;pauseOnHover&quot;:false,&quot;speed&quot;:1000,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;variableWidth&quot;:false,&quot;prevArrow&quot;:&quot;.jet-carousel__prev-arrow-e47713d&quot;,&quot;nextArrow&quot;:&quot;.jet-carousel__next-arrow-e47713d&quot;,&quot;rtl&quot;:false,&quot;fractionNav&quot;:false,&quot;fade&quot;:false}\" dir=\"ltr\">\n\t<div class=\"elementor-slick-slider\">\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"214\" class=\"elementor elementor-214\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d5b4a8e e-flex e-con-boxed e-con e-parent\" data-id=\"6d5b4a8e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-24b48795 e-con-full e-flex e-con e-child\" data-id=\"24b48795\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-7a21660 e-con-full e-flex e-con e-child\" data-id=\"7a21660\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a5b49cf elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"3a5b49cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Alcohol Consumption and Partying During Pandemic<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-639ec2b4 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"639ec2b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project2cover.webp\" class=\"attachment-large size-large wp-image-687\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project2cover.webp 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project2cover-300x300.webp 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project2cover-150x150.webp 150w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project2cover-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b0ffacc elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"3b0ffacc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROJECT OVERVIEW<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b420f76 e-con-full e-flex e-con e-child\" data-id=\"4b420f76\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f120a7a elementor-widget elementor-widget-text-editor\" data-id=\"3f120a7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">What changed in Finns\u2019 celebration culture and alcohol consumption during the pandemic? We conducted 10 interviews and delivered meaningful insights to Kyr\u00f6 about what people truly thought of the topic!<\/span><\/p><p><b>My role<\/b><span style=\"font-weight: 400;\">: Interviews and Desktop research studies, presenting<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-182ba4bb e-con-full e-flex e-con e-child\" data-id=\"182ba4bb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77fea8ae elementor-widget elementor-widget-image\" data-id=\"77fea8ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"64\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Group-26.png\" class=\"attachment-large size-large wp-image-92\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-557e6493 e-con-full elementor-hidden-desktop elementor-hidden-tablet e-flex e-con e-child\" data-id=\"557e6493\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4653bed8 elementor-widget elementor-widget-text-editor\" data-id=\"4653bed8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">First, we conducted full-length test interviews with friends, verifying that interviewees correctly understood the context, and questions aligned with our research goals. Next, we sampled interviewees, considering Kyr\u00f6&#8217;s target demographic, employing a mix of convenience and purposive sampling. Thirdly, we prepared for the interviews: recruitment, project alignment, field guide creation, and interview rehearsals. Finally, we held the interviews. Questions included warming up, celebratory experiences, and attitudes toward alcohol quality and brands.<\/span><\/p><p><span style=\"font-weight: 400;\">Meanwhile, we documented online and offline observations on the discourse of celebrations, partying, and COVID-19&#8217;s impact.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3839c304 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"3839c304\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fffe0dc elementor-widget elementor-widget-text-editor\" data-id=\"fffe0dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">After conducting the interviews, we individually summarised our findings and later consolidated them into an affinity diagram. This served as a foundation for a discussion to shape our insights.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3312a71 elementor-align-justify elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"3312a71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project5-page3-presentation.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-file-pdf\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Presentation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-203daa2d elementor-widget elementor-widget-text-editor\" data-id=\"203daa2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Conclusion<\/b><span style=\"font-weight: 400;\">: Interviewing people about their use of alcohol sensitivity of our chosen topic: celebration and alcohol consumption during the COVID-19 pandemic. We acknowledged that this subject could involve discussing personal and potentially controversial matters. To overcome this, we conducted interviews with empathy and respect, ensuring that interviewees felt at ease sharing their experiences. We prioritized building rapport and fostering a safe space for open and honest dialogue. The importance of \u201cchecking the worldview at the door\u201d not only gives a lot to the projects via interviewees but also teaches to listen and hear people.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-374c3c0 elementor-widget elementor-widget-image\" data-id=\"374c3c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/nikitina.fi\/wp-content\/plugins\/elementor\/assets\/images\/placeholder.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"221\" class=\"elementor elementor-221\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cc2131a e-flex e-con-boxed e-con e-parent\" data-id=\"4cc2131a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7d4c5d5e e-con-full e-flex e-con e-child\" data-id=\"7d4c5d5e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-4f5984eb e-con-full e-flex e-con e-child\" data-id=\"4f5984eb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-68cf62f5 e-con-full e-flex e-con e-child\" data-id=\"68cf62f5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62021b9a elementor-widget elementor-widget-text-editor\" data-id=\"62021b9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">First, we conducted full-length test interviews with friends, verifying that interviewees correctly understood the context, and questions aligned with our research goals. Next, we sampled interviewees, considering Kyr\u00f6&#8217;s target demographic, employing a mix of convenience and purposive sampling. Thirdly, we prepared for the interviews: recruitment, project alignment, field guide creation, and interview rehearsals. Finally, we held the interviews. Questions included warming up, celebratory experiences, and attitudes toward alcohol quality and brands.<\/span><\/p><p><span style=\"font-weight: 400;\">Meanwhile, we documented online and offline observations on the discourse of celebrations, partying, and COVID-19&#8217;s impact.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25f08d05 e-con-full e-flex e-con e-child\" data-id=\"25f08d05\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65ce5c3b elementor-widget elementor-widget-heading\" data-id=\"65ce5c3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PROCESS<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"224\" class=\"elementor elementor-224\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69499570 e-flex e-con-boxed e-con e-parent\" data-id=\"69499570\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6ca97acf e-con-full e-flex e-con e-child\" data-id=\"6ca97acf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-1efde920 e-con-full e-flex e-con e-child\" data-id=\"1efde920\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-7bbfab72 e-con-full e-flex e-con e-child\" data-id=\"7bbfab72\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a14691a elementor-widget elementor-widget-text-editor\" data-id=\"a14691a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">After conducting the interviews, we individually summarised our findings and later consolidated them into an affinity diagram. This served as a foundation for a discussion to shape our insights.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a1e4bb6 e-con-full e-flex e-con e-child\" data-id=\"1a1e4bb6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-983d6fa elementor-align-center elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"983d6fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project5-page3-presentation.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-file-pdf\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Presentation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"227\" class=\"elementor elementor-227\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77e76b90 e-flex e-con-boxed e-con e-parent\" data-id=\"77e76b90\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4f32f5e4 e-con-full e-flex e-con e-child\" data-id=\"4f32f5e4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-9033d96 e-con-full e-flex e-con e-child\" data-id=\"9033d96\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-7ea542e0 e-con-full e-flex e-con e-child\" data-id=\"7ea542e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58198610 elementor-widget elementor-widget-text-editor\" data-id=\"58198610\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Conclusion<\/b><span style=\"font-weight: 400;\">: Interviewing people about their use of alcohol sensitivity of our chosen topic: celebration and alcohol consumption during the COVID-19 pandemic. We acknowledged that this subject could involve discussing personal and potentially controversial matters. To overcome this, we conducted interviews with empathy and respect, ensuring that interviewees felt at ease sharing their experiences. We prioritized building rapport and fostering a safe space for open and honest dialogue. The importance of \u201cchecking the worldview at the door\u201d not only gives a lot to the projects via interviewees but also teaches to listen and hear people.<\/span><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43576013 e-con-full e-flex e-con e-child\" data-id=\"43576013\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-187afc52 elementor-widget elementor-widget-image\" data-id=\"187afc52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"232\" height=\"232\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/8.png\" class=\"attachment-large size-large wp-image-52\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/8.png 232w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/8-150x150.png 150w\" sizes=\"(max-width: 232px) 100vw, 232px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n<\/div><div class=\"jet-carousel__prev-arrow-e47713d jet-arrow prev-arrow\"><i aria-hidden=\"true\" class=\"fas fa-angle-left\"><\/i><\/div><div class=\"jet-carousel__next-arrow-e47713d jet-arrow next-arrow\"><i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i><\/div><\/div>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1654939 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-jet-carousel\" data-id=\"1654939\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;}\" data-widget_type=\"jet-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-carousel jet-elements\"><div class=\"jet-carousel-wrap\">\n\t<div class=\"jet-carousel\" data-slider_options=\"{&quot;autoplaySpeed&quot;:500,&quot;autoplay&quot;:false,&quot;infinite&quot;:true,&quot;centerMode&quot;:false,&quot;centerPadding&quot;:&quot;50px&quot;,&quot;pauseOnHover&quot;:false,&quot;speed&quot;:1000,&quot;arrows&quot;:false,&quot;dots&quot;:false,&quot;variableWidth&quot;:false,&quot;prevArrow&quot;:&quot;.jet-carousel__prev-arrow-1654939&quot;,&quot;nextArrow&quot;:&quot;.jet-carousel__next-arrow-1654939&quot;,&quot;rtl&quot;:false,&quot;fractionNav&quot;:false,&quot;fade&quot;:false}\" dir=\"ltr\">\n\t<div class=\"elementor-slick-slider\">\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"214\" class=\"elementor elementor-214\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d5b4a8e e-flex e-con-boxed e-con e-parent\" data-id=\"6d5b4a8e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-24b48795 e-con-full e-flex e-con e-child\" data-id=\"24b48795\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-7a21660 e-con-full e-flex e-con e-child\" data-id=\"7a21660\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a5b49cf elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"3a5b49cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Alcohol Consumption and Partying During Pandemic<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-639ec2b4 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"639ec2b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project2cover.webp\" class=\"attachment-large size-large wp-image-687\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project2cover.webp 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project2cover-300x300.webp 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project2cover-150x150.webp 150w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project2cover-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b0ffacc elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"3b0ffacc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROJECT OVERVIEW<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b420f76 e-con-full e-flex e-con e-child\" data-id=\"4b420f76\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f120a7a elementor-widget elementor-widget-text-editor\" data-id=\"3f120a7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">What changed in Finns\u2019 celebration culture and alcohol consumption during the pandemic? We conducted 10 interviews and delivered meaningful insights to Kyr\u00f6 about what people truly thought of the topic!<\/span><\/p><p><b>My role<\/b><span style=\"font-weight: 400;\">: Interviews and Desktop research studies, presenting<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-182ba4bb e-con-full e-flex e-con e-child\" data-id=\"182ba4bb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77fea8ae elementor-widget elementor-widget-image\" data-id=\"77fea8ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"64\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Group-26.png\" class=\"attachment-large size-large wp-image-92\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-557e6493 e-con-full elementor-hidden-desktop elementor-hidden-tablet e-flex e-con e-child\" data-id=\"557e6493\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4653bed8 elementor-widget elementor-widget-text-editor\" data-id=\"4653bed8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">First, we conducted full-length test interviews with friends, verifying that interviewees correctly understood the context, and questions aligned with our research goals. Next, we sampled interviewees, considering Kyr\u00f6&#8217;s target demographic, employing a mix of convenience and purposive sampling. Thirdly, we prepared for the interviews: recruitment, project alignment, field guide creation, and interview rehearsals. Finally, we held the interviews. Questions included warming up, celebratory experiences, and attitudes toward alcohol quality and brands.<\/span><\/p><p><span style=\"font-weight: 400;\">Meanwhile, we documented online and offline observations on the discourse of celebrations, partying, and COVID-19&#8217;s impact.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3839c304 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"3839c304\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fffe0dc elementor-widget elementor-widget-text-editor\" data-id=\"fffe0dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">After conducting the interviews, we individually summarised our findings and later consolidated them into an affinity diagram. This served as a foundation for a discussion to shape our insights.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3312a71 elementor-align-justify elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"3312a71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project5-page3-presentation.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-file-pdf\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Presentation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-203daa2d elementor-widget elementor-widget-text-editor\" data-id=\"203daa2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Conclusion<\/b><span style=\"font-weight: 400;\">: Interviewing people about their use of alcohol sensitivity of our chosen topic: celebration and alcohol consumption during the COVID-19 pandemic. We acknowledged that this subject could involve discussing personal and potentially controversial matters. To overcome this, we conducted interviews with empathy and respect, ensuring that interviewees felt at ease sharing their experiences. We prioritized building rapport and fostering a safe space for open and honest dialogue. The importance of \u201cchecking the worldview at the door\u201d not only gives a lot to the projects via interviewees but also teaches to listen and hear people.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-374c3c0 elementor-widget elementor-widget-image\" data-id=\"374c3c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/nikitina.fi\/wp-content\/plugins\/elementor\/assets\/images\/placeholder.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c55c7a e-flex e-con-boxed e-con e-parent\" data-id=\"6c55c7a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e870c2 elementor-widget elementor-widget-menu-anchor\" data-id=\"9e870c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"6\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb95c87 elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"bb95c87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Circular Business models for a Finnish Garments Brand<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb64f00 elementor-hidden-mobile elementor-widget elementor-widget-jet-carousel\" data-id=\"fb64f00\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;}\" data-widget_type=\"jet-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-carousel jet-elements\"><div class=\"jet-carousel-wrap\">\n\t<div class=\"jet-carousel\" data-slider_options=\"{&quot;autoplaySpeed&quot;:500,&quot;autoplay&quot;:false,&quot;infinite&quot;:true,&quot;centerMode&quot;:false,&quot;centerPadding&quot;:&quot;50px&quot;,&quot;pauseOnHover&quot;:false,&quot;speed&quot;:1000,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;variableWidth&quot;:false,&quot;prevArrow&quot;:&quot;.jet-carousel__prev-arrow-fb64f00&quot;,&quot;nextArrow&quot;:&quot;.jet-carousel__next-arrow-fb64f00&quot;,&quot;rtl&quot;:false,&quot;fractionNav&quot;:false,&quot;fade&quot;:false}\" dir=\"ltr\">\n\t<div class=\"elementor-slick-slider\">\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"230\" class=\"elementor elementor-230\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25a25e2a e-flex e-con-boxed e-con e-parent\" data-id=\"25a25e2a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-64e54956 e-con-full e-flex e-con e-child\" data-id=\"64e54956\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-32a2ac6e e-con-full e-flex e-con e-child\" data-id=\"32a2ac6e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3eb6bf56 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"3eb6bf56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Circular Business models for a Finnish Garments Brand<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e005d81 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"4e005d81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project6cover.png\" class=\"attachment-large size-large wp-image-688\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project6cover.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project6cover-300x300.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project6cover-150x150.png 150w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project6cover-768x768.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bfedcc6 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"7bfedcc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROJECT OVERVIEW<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6cca0180 e-con-full e-flex e-con e-child\" data-id=\"6cca0180\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b292b94 elementor-widget elementor-widget-text-editor\" data-id=\"6b292b94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">NOSH, a Finnish clothing company, challenged us, Service Design students, to find responsible ways to expand the business within the framework of a design sprint.\u00a0<\/span><\/p><p><b>Challenge<\/b><span style=\"font-weight: 400;\">: Our task was to create a concept of selling slightly flawed garments or offering a NOSH repair service. <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Solution<\/b><span style=\"font-weight: 400;\">: We solved the challenge with a sleek MVP website for NOSH featuring second-hand items and a virtual fitting room to reduce returns and enhance the shopping experience.\u00a0<\/span><\/p><p><b>My role<\/b><span style=\"font-weight: 400;\">: leading the project (see Miro, page 4), visual representation of ideas (see presentation, page 4)<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-70b057df e-con-full e-flex e-con e-child\" data-id=\"70b057df\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-788121fb elementor-widget elementor-widget-image\" data-id=\"788121fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"64\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Group-27.png\" class=\"attachment-large size-large wp-image-93\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f4dfd11 e-con-full elementor-hidden-desktop elementor-hidden-tablet e-flex e-con e-child\" data-id=\"5f4dfd11\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-648a1f11 elementor-widget elementor-widget-text-editor\" data-id=\"648a1f11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Our team invested nearly two months of intensive work into this project, following the structured Double Diamond framework.\u00a0<\/span><\/p><h3><b>Discover Phase<\/b><\/h3><p><span style=\"font-weight: 400;\">In the Discover phase, we dove into NOSH&#8217;s world, learning all about their business, sustainable fashion trends, and how they connect with various external factors. We pinpointed key customer segments, especially women who are passionate about sustainability.<\/span><\/p><h3><b>Define Phase<\/b><\/h3><p><span style=\"font-weight: 400;\">During the Define phase, we took our insights and shaped them into detailed personas to understand our customers better. We also created a customer journey map to highlight pain points and opportunities for improvement.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30b1462f elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"30b1462f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Develop Phase\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47a2f384 elementor-widget elementor-widget-text-editor\" data-id=\"47a2f384\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In the Develop phase, we came up with three ideas: <\/span><b>Partnering with Influencers,<\/b> <b>User-Friendly Secondhand Shopping and Virtual Fitting Tool <\/b><span style=\"font-weight: 400;\">and we focused on the latter two in the project.<\/span><\/p><p><b>Virtual Fitting Tool:<\/b><span style=\"font-weight: 400;\"> We created a prototype for body scan feature that would show customers how clothes fit before they hit the purchase button, reducing returns and the environmental footprint.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1695743a elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"1695743a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Testing and Deliver Phase\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dea5c29 elementor-widget elementor-widget-text-editor\" data-id=\"1dea5c29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We tested our prototype and did another round of interviews. In the Deliver phase, we put the finishing touches on our service concept. We updated the business model to include circular processes and innovations and presented our concept and value proposition. We also revised the customer journey map to reflect the improvements in the purchasing process.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc7776e elementor-widget elementor-widget-image\" data-id=\"fc7776e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"589\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3-1024x754.png\" class=\"attachment-large size-large wp-image-234\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3-1024x754.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3-300x221.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3-768x566.png 768w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3-1536x1131.png 1536w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3.png 1795w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3db71b elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"e3db71b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c3c795 elementor-widget elementor-widget-text-editor\" data-id=\"7c3c795\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-align: var(--text-align); background-color: var( --e-global-color-685e97a ); color: var( --e-global-color-secondary );\">The project\u2019s research has shown that there is interest in the circular economy among consumers of clothing. The entire NOSH challenge is a sign of a positive shift toward circularity: businesses require greener options not only in terms of products (sustainable textile sources, social responsibility in the sphere, durable materials) but also in terms of services. Companies like NOSH need service design to make sustainability easy and user-friendly for the customers. The customers, in turn, are ready for these changes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd6fc1e elementor-align-justify elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"fd6fc1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/miro.com\/app\/board\/uXjVOAfDKdc=\/?share_link_id=344466842475\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Miro<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd01bec elementor-align-justify elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"dd01bec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page4-presentation.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-file-pdf\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Presentation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"238\" class=\"elementor elementor-238\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54e744e0 e-flex e-con-boxed e-con e-parent\" data-id=\"54e744e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6690585f e-con-full e-flex e-con e-child\" data-id=\"6690585f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-6e4c4410 e-con-full e-flex e-con e-child\" data-id=\"6e4c4410\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-5f8779f0 e-con-full e-flex e-con e-child\" data-id=\"5f8779f0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d0bcfb6 elementor-widget elementor-widget-text-editor\" data-id=\"5d0bcfb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Our team invested nearly two months of intensive work into this project, following the structured Double Diamond framework.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d3584dd e-con-full e-flex e-con e-child\" data-id=\"7d3584dd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12266b08 elementor-widget elementor-widget-heading\" data-id=\"12266b08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Discover Phase\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-713796ce elementor-widget elementor-widget-text-editor\" data-id=\"713796ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In the Discover phase, we dove into NOSH&#8217;s world, learning all about their business, sustainable fashion trends, and how they connect with various external factors. We pinpointed key customer segments, especially women who are passionate about sustainability.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-270ec25a e-con-full e-flex e-con e-child\" data-id=\"270ec25a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78c1ee76 elementor-widget elementor-widget-heading\" data-id=\"78c1ee76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Define Phase\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d6155a7 elementor-widget elementor-widget-text-editor\" data-id=\"5d6155a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">During the Define phase, we took our insights and shaped them into detailed personas to understand our customers better. We also created a customer journey map to highlight pain points and opportunities for improvement.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cdf1b36 e-con-full e-flex e-con e-child\" data-id=\"4cdf1b36\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2af753b7 elementor-widget elementor-widget-heading\" data-id=\"2af753b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PROCESS<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"241\" class=\"elementor elementor-241\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59487ce3 e-flex e-con-boxed e-con e-parent\" data-id=\"59487ce3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-61823c9e e-con-full e-flex e-con e-child\" data-id=\"61823c9e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-f540ded e-con-full e-flex e-con e-child\" data-id=\"f540ded\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-1627ac4 e-con-full e-flex e-con e-child\" data-id=\"1627ac4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d623a01 elementor-widget elementor-widget-heading\" data-id=\"6d623a01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Develop Phase<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-102ba16d elementor-widget elementor-widget-text-editor\" data-id=\"102ba16d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In the Develop phase, we came up with three ideas: <\/span><b>Partnering with Influencers,<\/b> <b>User-Friendly Secondhand Shopping and Virtual Fitting Tool <\/b><span style=\"font-weight: 400;\">and we focused on the latter two in the project.<\/span><\/p><p><b>Virtual Fitting Tool:<\/b><span style=\"font-weight: 400;\"> We created a prototype for body scan feature that would show customers how clothes fit before they hit the purchase button, reducing returns and the environmental footprint.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f93518 elementor-widget elementor-widget-heading\" data-id=\"8f93518\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Testing and Deliver Phase\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dde5021 elementor-widget elementor-widget-text-editor\" data-id=\"dde5021\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We tested our prototype and did another round of interviews. In the Deliver phase, we put the finishing touches on our service concept. We updated the business model to include circular processes and innovations and presented our concept and value proposition. We also revised the customer journey map to reflect the improvements in the purchasing process.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a966273 e-con-full e-flex e-con e-child\" data-id=\"a966273\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7373a3bd elementor-widget elementor-widget-image\" data-id=\"7373a3bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"589\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3-1024x754.png\" class=\"attachment-large size-large wp-image-234\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3-1024x754.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3-300x221.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3-768x566.png 768w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3-1536x1131.png 1536w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3.png 1795w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"244\" class=\"elementor elementor-244\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-748be2d8 e-flex e-con-boxed e-con e-parent\" data-id=\"748be2d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2f5d00f4 e-con-full e-flex e-con e-child\" data-id=\"2f5d00f4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-153b746 e-con-full e-flex e-con e-child\" data-id=\"153b746\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-2239bd96 e-con-full e-flex e-con e-child\" data-id=\"2239bd96\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1247a78b elementor-widget elementor-widget-heading\" data-id=\"1247a78b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36d1f053 elementor-widget elementor-widget-text-editor\" data-id=\"36d1f053\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The project\u2019s research has shown that there is interest in the circular economy among consumers of clothing. The entire NOSH challenge is a sign of a positive shift toward circularity: businesses require greener options not only in terms of products (sustainable textile sources, social responsibility in the sphere, durable materials) but also in terms of services. Companies like NOSH need service design to make sustainability easy and user-friendly for the customers. The customers, in turn, are ready for these changes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-244111f e-con-full e-flex e-con e-child\" data-id=\"244111f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c77da15 elementor-align-left elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"c77da15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/miro.com\/app\/board\/uXjVOAfDKdc=\/?share_link_id=344466842475\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Miro<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b415f7d elementor-align-left elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"b415f7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page4-presentation.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-file-pdf\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Presentation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n<\/div><div class=\"jet-carousel__prev-arrow-fb64f00 jet-arrow prev-arrow\"><i aria-hidden=\"true\" class=\"fas fa-angle-left\"><\/i><\/div><div class=\"jet-carousel__next-arrow-fb64f00 jet-arrow next-arrow\"><i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i><\/div><\/div>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a280a66 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-jet-carousel\" data-id=\"a280a66\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;}\" data-widget_type=\"jet-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-carousel jet-elements\"><div class=\"jet-carousel-wrap\">\n\t<div class=\"jet-carousel\" data-slider_options=\"{&quot;autoplaySpeed&quot;:500,&quot;autoplay&quot;:false,&quot;infinite&quot;:true,&quot;centerMode&quot;:false,&quot;centerPadding&quot;:&quot;50px&quot;,&quot;pauseOnHover&quot;:false,&quot;speed&quot;:1000,&quot;arrows&quot;:false,&quot;dots&quot;:false,&quot;variableWidth&quot;:false,&quot;prevArrow&quot;:&quot;.jet-carousel__prev-arrow-a280a66&quot;,&quot;nextArrow&quot;:&quot;.jet-carousel__next-arrow-a280a66&quot;,&quot;rtl&quot;:false,&quot;fractionNav&quot;:false,&quot;fade&quot;:false}\" dir=\"ltr\">\n\t<div class=\"elementor-slick-slider\">\n\n<div class=\"jet-carousel__item\">\n\t<div class=\"jet-carousel__item-inner\"><div class=\"jet-carousel__content\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"230\" class=\"elementor elementor-230\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25a25e2a e-flex e-con-boxed e-con e-parent\" data-id=\"25a25e2a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-64e54956 e-con-full e-flex e-con e-child\" data-id=\"64e54956\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-32a2ac6e e-con-full e-flex e-con e-child\" data-id=\"32a2ac6e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3eb6bf56 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"3eb6bf56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Circular Business models for a Finnish Garments Brand<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e005d81 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"4e005d81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project6cover.png\" class=\"attachment-large size-large wp-image-688\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project6cover.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project6cover-300x300.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project6cover-150x150.png 150w, https:\/\/nikitina.fi\/wp-content\/uploads\/2025\/03\/Project6cover-768x768.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bfedcc6 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"7bfedcc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROJECT OVERVIEW<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6cca0180 e-con-full e-flex e-con e-child\" data-id=\"6cca0180\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b292b94 elementor-widget elementor-widget-text-editor\" data-id=\"6b292b94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">NOSH, a Finnish clothing company, challenged us, Service Design students, to find responsible ways to expand the business within the framework of a design sprint.\u00a0<\/span><\/p><p><b>Challenge<\/b><span style=\"font-weight: 400;\">: Our task was to create a concept of selling slightly flawed garments or offering a NOSH repair service. <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>Solution<\/b><span style=\"font-weight: 400;\">: We solved the challenge with a sleek MVP website for NOSH featuring second-hand items and a virtual fitting room to reduce returns and enhance the shopping experience.\u00a0<\/span><\/p><p><b>My role<\/b><span style=\"font-weight: 400;\">: leading the project (see Miro, page 4), visual representation of ideas (see presentation, page 4)<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-70b057df e-con-full e-flex e-con e-child\" data-id=\"70b057df\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-788121fb elementor-widget elementor-widget-image\" data-id=\"788121fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"64\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/Group-27.png\" class=\"attachment-large size-large wp-image-93\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f4dfd11 e-con-full elementor-hidden-desktop elementor-hidden-tablet e-flex e-con e-child\" data-id=\"5f4dfd11\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-648a1f11 elementor-widget elementor-widget-text-editor\" data-id=\"648a1f11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Our team invested nearly two months of intensive work into this project, following the structured Double Diamond framework.\u00a0<\/span><\/p><h3><b>Discover Phase<\/b><\/h3><p><span style=\"font-weight: 400;\">In the Discover phase, we dove into NOSH&#8217;s world, learning all about their business, sustainable fashion trends, and how they connect with various external factors. We pinpointed key customer segments, especially women who are passionate about sustainability.<\/span><\/p><h3><b>Define Phase<\/b><\/h3><p><span style=\"font-weight: 400;\">During the Define phase, we took our insights and shaped them into detailed personas to understand our customers better. We also created a customer journey map to highlight pain points and opportunities for improvement.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30b1462f elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"30b1462f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Develop Phase\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47a2f384 elementor-widget elementor-widget-text-editor\" data-id=\"47a2f384\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In the Develop phase, we came up with three ideas: <\/span><b>Partnering with Influencers,<\/b> <b>User-Friendly Secondhand Shopping and Virtual Fitting Tool <\/b><span style=\"font-weight: 400;\">and we focused on the latter two in the project.<\/span><\/p><p><b>Virtual Fitting Tool:<\/b><span style=\"font-weight: 400;\"> We created a prototype for body scan feature that would show customers how clothes fit before they hit the purchase button, reducing returns and the environmental footprint.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1695743a elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"1695743a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Testing and Deliver Phase\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dea5c29 elementor-widget elementor-widget-text-editor\" data-id=\"1dea5c29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We tested our prototype and did another round of interviews. In the Deliver phase, we put the finishing touches on our service concept. We updated the business model to include circular processes and innovations and presented our concept and value proposition. We also revised the customer journey map to reflect the improvements in the purchasing process.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc7776e elementor-widget elementor-widget-image\" data-id=\"fc7776e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"589\" src=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3-1024x754.png\" class=\"attachment-large size-large wp-image-234\" alt=\"\" srcset=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3-1024x754.png 1024w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3-300x221.png 300w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3-768x566.png 768w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3-1536x1131.png 1536w, https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page3.png 1795w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3db71b elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"e3db71b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c3c795 elementor-widget elementor-widget-text-editor\" data-id=\"7c3c795\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-align: var(--text-align); background-color: var( --e-global-color-685e97a ); color: var( --e-global-color-secondary );\">The project\u2019s research has shown that there is interest in the circular economy among consumers of clothing. The entire NOSH challenge is a sign of a positive shift toward circularity: businesses require greener options not only in terms of products (sustainable textile sources, social responsibility in the sphere, durable materials) but also in terms of services. Companies like NOSH need service design to make sustainability easy and user-friendly for the customers. The customers, in turn, are ready for these changes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd6fc1e elementor-align-justify elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"fd6fc1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/miro.com\/app\/board\/uXjVOAfDKdc=\/?share_link_id=344466842475\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Miro<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd01bec elementor-align-justify elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"dd01bec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nikitina.fi\/wp-content\/uploads\/2024\/08\/project6-page4-presentation.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-file-pdf\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Presentation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e66d1d2 elementor-widget elementor-widget-menu-anchor\" data-id=\"e66d1d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"cv\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a718f2d e-flex e-con-boxed e-con e-parent\" data-id=\"a718f2d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-19feb70 e-con-full e-flex e-con e-child\" data-id=\"19feb70\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29b58f0 elementor-widget elementor-widget-heading\" data-id=\"29b58f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Recent work experience\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5281f7b elementor-widget elementor-widget-text-editor\" data-id=\"5281f7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Project coordinator &amp; Service Designer<\/b>\u00a0(<b>2022-present)<br \/><\/b><em><span style=\"font-weight: 400;\">Luona Oy, Helsinki<\/span><\/em><\/p><p><span style=\"font-weight: 400;\">Facilitating workshops, testing products, conducting researches in several digital projects<\/span><\/p><p><span style=\"font-weight: 400;\"><br \/><\/span><b>Benefits officer &amp; Team leader<\/b>\u00a0(<b>2022)<br \/><\/b><em><span style=\"font-weight: 400;\">Luona Oy, Helsinki<\/span><\/em><\/p><p><span style=\"font-weight: 400;\">Helping customers with financial aid applications and making decisions + supporting the team<\/span><\/p><p><span style=\"font-weight: 400;\"><b><br \/>Communication manager<\/b> (<b>2020-2021)<\/b><br \/><\/span><em><span style=\"font-weight: 400;\">Helsingin Insin\u00f6\u00f6rit Ry, Helsinki<\/span><\/em><\/p><p><span style=\"font-weight: 400;\">Communication strategy, social media content, and the visual identity of live and virtual events.<\/span><\/p><p><b><br \/>Duty Manager &amp; Marketing assistant<\/b> (<b>2019-2020)<br \/><\/b><em><span style=\"font-weight: 400;\">Arctic Hotel Collection, Rovaniemi<\/span><\/em><\/p><p><span style=\"font-weight: 400;\">Customer service, development of service processes,\u00a0<\/span><span style=\"text-align: var(--text-align); background-color: var( --e-global-color-685e97a ); color: var( --e-global-color-secondary );\">team training and support, creating content for social media.<\/span><\/p><p><b><br \/>Operations Manager<\/b> (<b>summer 2019)<br \/><\/b><em><span style=\"font-weight: 400;\">Lilland Hostel Tau, Stavanger, Norway<\/span><\/em><\/p><p><span style=\"font-weight: 400;\">Hostel operation, guest relations, back office and marketing in a new hostel in picturesque Norway.<\/span><\/p><center><br \/><a href=\"https:\/\/www.linkedin.com\/in\/blfk\/\">See more on LinkedIn<\/a><\/center>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b335fb0 e-flex e-con-boxed e-con e-child\" data-id=\"b335fb0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e5b95ba e-con-full e-flex e-con e-child\" data-id=\"e5b95ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ed7909 elementor-widget elementor-widget-heading\" data-id=\"9ed7909\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Recent education\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a39d4b1 elementor-widget elementor-widget-text-editor\" data-id=\"a39d4b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Master\u2019s Degree in Service Design, Innovation and Design (2020-2023)<\/strong><\/p><p><span style=\"font-weight: 400;\"><em>Laurea University of Applied Sciences, Espoo<\/em><\/span><\/p><p><span style=\"font-weight: 400;\">Interviewing, data analysis and visualisation, facilitation, UX\/UI design<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3dbf54a e-con-full e-flex e-con e-child\" data-id=\"3dbf54a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-152b845 elementor-widget elementor-widget-heading\" data-id=\"152b845\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Skills <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5fa870 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c5fa870\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Facilitation &amp; UX\/UI\ud83e\udde9<br \/><\/strong><span style=\"font-weight: 400;\">Miro, Figma<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>Creativity<\/strong>\ud83d\udc7e<br \/>Photoshop, Illustrator, InDesign, Canva, Premiere Pro, PowToon<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>Data analysis &amp; visualisation<\/strong>\ud83d\udcca<br \/><\/span><span style=\"font-weight: 400;\">Excel\/Numbers, PowerBI, PowerPoint\/Keynote<\/span><\/p><p><strong>Automatisation\ud83e\udd16<br \/><\/strong><span style=\"font-weight: 400;\">PowerAutomate, VBA, Pulover\u2019s Macro<\/span><\/p><p><strong>Soft skills\ud83d\udc31<br \/><\/strong><span style=\"font-weight: 400;\">Empathetic, Optimistic, Quick learner, Passionate for technology<\/span><\/p><p><strong>Languages\ud83d\udde3\ufe0f<br \/><\/strong><span style=\"font-weight: 400;\">Finnish, English, Russian<\/span><\/p><p><strong>Misc\ud83d\udc8c<br \/><\/strong><span style=\"font-weight: 400;\">Chess &amp; Handicrafts<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caedcf9 elementor-widget elementor-widget-menu-anchor\" data-id=\"caedcf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"con\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2f2087 e-flex e-con-boxed e-con e-parent\" data-id=\"c2f2087\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dd85f71 e-con-full e-flex e-con e-child\" data-id=\"dd85f71\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9daeff elementor-widget elementor-widget-heading\" data-id=\"f9daeff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact me\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b1af96 e-con-full e-flex e-con e-child\" data-id=\"0b1af96\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c916147 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c916147\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Would you like to discuss a project, or share a thought?<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f3ac62 elementor-button-align-center elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-form\" data-id=\"7f3ac62\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"2\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"7f3ac62\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"2\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tYour name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Your name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tYour email\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Your email\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tYour message\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Your message\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d6bf333 e-flex e-con-boxed e-con e-parent\" data-id=\"d6bf333\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1d0bc3e e-con-full e-flex e-con e-child\" data-id=\"1d0bc3e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-8d188fb e-con-full e-flex e-con e-child\" data-id=\"8d188fb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ed3e6b elementor-flip-box--effect-fade elementor-widget__width-initial elementor-widget elementor-widget-flip-box\" data-id=\"1ed3e6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<a class=\"elementor-flip-box__layer elementor-flip-box__back\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjM5IiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10577d9 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"10577d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">UX\/UI design, service design \u2028and process automatisation<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00cfe78 e-con-full e-flex e-con e-child\" data-id=\"00cfe78\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-065be84 elementor-align-justify elementor-widget__width-initial elementor-mobile-align-right elementor-widget-mobile__width-auto elementor-widget elementor-widget-button\" data-id=\"065be84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjMxOCIsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Privacy Policy<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-495fce5 elementor-align-justify elementor-widget__width-initial elementor-mobile-align-right elementor-widget-mobile__width-auto elementor-widget elementor-widget-button\" data-id=\"495fce5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#pro\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Projects<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bab19c6 elementor-align-justify elementor-widget__width-initial elementor-mobile-align-justify elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"bab19c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#cv\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CV<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a81f3e8 elementor-shape-circle elementor-grid-0 e-grid-align-center elementor-widget elementor-widget-social-icons\" data-id=\"a81f3e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-ed3166c\" href=\"https:\/\/www.linkedin.com\/in\/bulaffko\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ba5b39 e-flex e-con-boxed e-con e-parent\" data-id=\"9ba5b39\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccc5170 elementor-widget elementor-widget-heading\" data-id=\"ccc5170\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Alll rights reserved (c) 2025 Ekaterina Nikitina<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcdd Hi! My name is Kate. I do\u2028UX\/UI design, service design \u2028and process automatisation. Welcome to my portfolio! Projects CV Automating Processes for Financial team Designing Service Search for Seniors Launching Digital Service for Refugees Redesigning Whitness Experience in Courts Research: Alcohol &#038; Partying in Pandemic Adopting Circlular Business Model Financial Administration automation Project Financial [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nikitina.fi\/index.php\/wp-json\/wp\/v2\/pages\/2","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nikitina.fi\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nikitina.fi\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nikitina.fi\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nikitina.fi\/index.php\/wp-json\/wp\/v2\/comments?post=2"}],"version-history":[{"count":534,"href":"https:\/\/nikitina.fi\/index.php\/wp-json\/wp\/v2\/pages\/2\/revisions"}],"predecessor-version":[{"id":762,"href":"https:\/\/nikitina.fi\/index.php\/wp-json\/wp\/v2\/pages\/2\/revisions\/762"}],"wp:attachment":[{"href":"https:\/\/nikitina.fi\/index.php\/wp-json\/wp\/v2\/media?parent=2"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}